The Human Resources, Operations and Diversity Manager provides direction and support for Connecticut Field Office operations with an emphasis on human resources management and office management. Reporting to the Director of Finance and Operations, the role is strongly service oriented and adaptive, requiring a high degree of professionalism and confidentiality. This position will serve as a key member of the Operations team and may also support various Leadership Team members and additional projects as assigned.
The Human Resources, Operations and Diversity Manager are responsible primarily for human resources functions, including recruiting, hiring, onboarding, performance reviews and professional development planning. They will provide assistance to all levels of staff on HR issues, working closely with the Regional HR Manager on employee relations, coaching, performance and problem resolution. They are responsible for office operations and central administrative processes, including facility management, telecommunications, mailroom operations, supervising telephone/public reception, maintaining office supplies and equipment, and purchasing requests. They will work towards meeting the strategic priorities of the Diversity, Equity, Inclusion and Justice (DEI&J) team, in coordination with the DEI&J team co-leads, by implementing tactics for approved plans and completing and organizing varied DEI&J tasks and activities. They will help to identify priorities based on needs of the DEI&J programs such as operations support, procurement, meetings management, special events, training, volunteer programs, etc. They will work with the Northeast Division (NED) DEI&J Director and the DEI Global Team. They may be responsible for development and implementation of annual budgets, and monitoring progress. They will provide guidance in satisfying requirements based on extensive knowledge of policies and procedures. They will interpret guidelines and analyze factual information to achieve results, improve workflow, and solve problems. They will provide recommendations and targeted training related to the functional activity they manage. They will work in close with any or all of the following: Conservancy staff, donors, volunteers, vendors, public agencies, financial institutions, and legal and accounting professionals. They will keep up-to-date on market trends and best practices in order to improve services. They will organize and coordinate diverse activities, project outcomes, monitor progress, and implement solutions, in consultation with leadership.
RESPONSIBILITIES AND SCOPE
- Provide human resource services in following areas: organizational recruiting, hiring and onboarding, staff development and training, employee relations, talent management, employee recognition, and performance management;
- Drive improvement in increasing diverse talent pools in the talent management process;
- Manage all documentation related to human resources processes such as new hire paperwork and employee file maintenance;
- In collaboration with the NED DEI&J Director and the DEI Global Team, continue to develop and support a culture that prioritizes DEI&J;
- In coordination with the Chapter’s DEI&J committee, design and implement varied DEI&J tasks and activities;
- Organize and lead the Chapter-wide events including all staff meetings, holiday party, staff retreat with the goal to unify organizational culture and increase employee engagement;
- Develop creative and meaningful employee communications and activities to promote staff engagement, increase talent retention and shepherd and nurture the team’s culture;
- Ensure programmatic commitments, Conservancy policies and procedures, GAAP, and legal requirements are met and managed for
- compliance. Decisions may bind the organization financially or legally;
- Finance responsibility includes purchasing, processing invoices, negotiating, and with vendors, and participate in budget preparation. May be responsible for developing and tracking budget;
- Maintain confidentiality of frequently sensitive and emotionally-charged information;
- Manage functional activity towards program’s strategic goals;
- Manage projects with several variables, set realistic , manage a timeline, and ensure accountability;
- Travel occasionally, working long and flexible hours as needed;
- May participate in complex negotiations;
- May supervise administrative, professional, and/or volunteer staff, including training and professional development;
- Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain; and
- Work is diversified and may not always fall under established practices and guidelines.
- Bachelor’s degree and 3 years related experience or equivalent combination;
- Experience coordinating projects;
- Experience generating financial reports and analyzing and interpreting data;
- Experience managing multiple central administrative processes; and
- Experience working across departments.
- Multi-lingual skills and multi-cultural or cross-cultural experiences are appreciated;
- Interest and ability in incorporating a diversity, equity and inclusion lens when communicating and making decisions.
- Experience in supporting Human Resources Process;
- Ability to implement complex processes;
- Demonstrated experience handling confidential information;
- Demonstrated experience using diplomacy and tact to build strong relationships and motivate staff;
- Experience developing and administering departmental budget or equivalent;
- Experience interpreting guidelines to achieve desired results;
- Experience supervising staff, and/or volunteers;
- Strong organization and negotiating skills, accuracy, attention to detail and ability to manage multiple tasks.