The HR Manager – Canada will support our Canadian workforce and manage the day-to-day human resources activities for our 2 Canadian locations, including: administration of HR policies and procedures; recruiting/staffing; benefits administration; salary/pay administration; performance management; employee relations (including progressive discipline procedures, as needed); coaching; training and development; health and safety; and compliance with ESA, OHRC, and any other applicable employment laws. You will work directly with the HR Director and Corporate HR on various initiatives, and directly supervise an HR Associate responsible for recruiting, staffing, and general HR administrative duties.
Essential Job Duties and Responsibilities:
- Employee Relations & Legal Compliance: Act as the Canadian expert in federal and provincial employment laws by providing input and direction to Canadian management team and U.S. HR partners related to employee relations matters, investigations, and the interpretation and enforcement of Company policies. Will partner with the HR Director, Corporate HR, and/or internal/external legal counsel to resolve complex employee matters.
- Recruiting/Staffing : Source, recruit and select non-exempt and exempt employees for various roles. May act as liaison for on-site representatives of temporary agency(ies) to ensure the adequate temporary staffing levels and capabilities. Ensure legal compliance of all applicable laws and policies concerning recruitment, employment and staffing. Work with management to support and assist with cost control measures and analysis of staffing activities.
- Benefits & Compensation Management : Support administration and communication of benefit plans and the company's compensation plan. Act as the liaison with benefit brokers and lead the annual contract renewal processes.
- Training and Development: Support development and design of management and/or employee development & training materials, often building from corporate initiatives. Research subjects, suggest/develop relevant curriculums and presentations; recommend/acquire any necessary training materials. Conduct seminars/training. Oversee training objectives for management and staff.
- Other duties as assigned: Support implementation and communication of policies and procedures; may document standard operating work procedures; work with the HR Director and Corporate HR to suggest updates to policy and departmental procedures; act as a liaison with Employee Activities Committee; provide departmental administrative support; prepare necessary reports, etc.
Education, Licensing, Certification, and Experience:
- Bachelor’s degree in Human Resources, Management, or other related field.
- 4-8 years progressive HRexperience to include generalist or management experience, preferably in a call center or distribution environment.
- CHRP or CHRL Designation.
Knowledge, Skills, and Abilities:
- Expert knowledge of Canadian HR legal issues/requirements, benefits, employee relations, and human resources concepts
- Working knowledge and experience with Microsoft Office products - Word, Excel, PowerPoint, Outlook
- Must have excellent interpersonal and communication skills and an outstanding ability to communicate and represent a professional presence
- Possess a high sense of ethics and discretion
- Ability to work with confidential information and guard such information without fail
- Ability to be responsive and persuasive at all levels of the organization
- Strong organizational and time management skills
- General knowledge of payroll and benefits administration