Human Resources Call Center Supervisor

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Human Resources Call Center Supervisor manages, develops, and administers policies and procedures for handling basic employee questions dealing with issues relating to company policies, benefits, payroll, compensation, associate relations, and other related inquiries through a centralized service center. The primary focus of this role is on day-to-day operational execution.

Primary Responsibilities

Oversees a group of human resources specialists handling associate questions and dealing with issues relating to company policies, benefits, payroll, or any other related inquiries

Ensures efficiency of service center operations

Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs

Ensures prompt, highly responsive and superior customer service to all inquiries

Analyzes data and reporting to recommend and implement operational improvements

Collaborates with other Human Resources team members, areas of expertise and operational leaders across the system to resolve unique and complicated colleague issues and to implement process and procedural improvements

Maintains expertise in a variety of Human Resource processes

Maintains a working knowledge of applicable federal, state, and local laws/regulations

Responsible for upholding Regions’ compliance, ethics, code of conduct and other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

Bachelor’s degree and five (5) years of experience in Human Resources Compliance, Leave of Absence, Associate Relations, Human Resources Generalist, or related field

Or High School Diploma or GED and nine (9) years of experience in Human Resources Compliance, Leave of Absence, Associate Relations, Human Resources Generalist, or related role

Preferences

Supervisory/management experience

Applicable Human Resources certifications

Experience in a high-volume Human Resources contact/call center, operations, or retail environment

Experience with Workday

Knowledge of Human Resources technologies

Skills and Competencies

Ability to drive team efficiency and productivity

Exceptional attention to detail, integrity, and customer service skills

General knowledge of human resource operations, benefits administration, payroll, productivity and position control, talent acquisition/management, compensation, and leave administration

Management skills

Must be able to interact and influence at all levels of the organization

Strong business acumen and broad-based operational perspective

Strong communication skills

Strong problem solving

This position will work a hybrid schedule with a combination of in-office and remote work

Position Type

Full timeBenefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Riverchase Complex South BuildingLocation:

Hoover, AlabamaBring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans.