Human Resource Business Partner - Call Center

Matrix Healthcare Services   •  

Orlando, FL

Industry: Healthcare


8 - 10 years

Posted 117 days ago

This job is no longer available.


  • Proactively drive the development, implementation, and administration of a growth-focused Human Resources program for the organization.
  • Partner with internal business clients to determine human resources priorities that will enable superior business operations  and outcomes. 
  • Lead efforts to improve employee engagement and retention among employees by enhancing the overall work experience, development activities, and recognition and reward   programs. 
  • Ensure the highest level of accessibility and customer service to the leadership team and field-based staff.
  • Contribute thought leadership around people and process improvements that will achieve greater efficiency, quality, and satisfaction in the organization.
  • Deliver professional-level Human Resources guidance and recommend improvements in such areas as compensation, career development, performance management, compliance, and employee relations.
  • Foster open communication and cross-functional collaboration between across the organization.
  • Operationalize current Human Resources procedures ensuring compliance with Federal, State, and local employment regulations.
  • Other duties as required.


Bachelor’s Degree in Business, Human Resources or related field.
Master's degree preferred with a focus on organizational development.
Human Resources credentials (e.g. PHR, SPHR) preferred.

Required Skills and Abilities:

  • Minimum 7 years of progressive HR experience
  • Demonstrated effective influencing competencies and thought leadership. 
  • Demonstrated knowledge of state and federal employment laws
  • Demonstrated ability to maintain confidential information (including Protected Health Information). 
  • Proven knowledge of principles and practices of Human Resource administration, including but not limited to policy and procedure, payroll, benefit administration, regulatory compliance, and HR systems. 
  • Proven ability to evaluate employment-related situations, gather appropriate information, and provide sound guidance to management and employees
  • Demonstrated ability to independently research and analyze various types of data, trends and reports and make related business decisions
  • Demonstrated effective analytical, problem solving, judgment, and organizational skills
  • Proven ability to manage multiple priorities, with competing deadlines in an effective manner
  • Highly effective verbal and written communication skills.

Job ID 2018-4150