The HRIS and Operations Manager is a critical operational and strategic role within the Human Resources function, combining management of HR technology with oversight of day-to-day human resources functions to ensure efficiency, compliance, and data integrity. This individual is responsible for the end-to-end management of all HR information systems, workforce data integrity and technology-enabled HR processes. The HRIS and Operations Manager serves as the primary liaison between HR, IT, Finance and third-party vendors to ensure our people systems are accurate, scalable and aligned with organizational goals.
This role requires a data-driven professional who brings both technical depth and a strong understanding of HR operations; someone who can translate business needs into system solutions and enable the HR team to make evidence-based decisions.
Principal Duties and Responsibilities
HRIS Management
• Serve as system owner and primary administrator for all HR technology platforms, including the core HRIS, ATS, benefits portals, LMS and workforce management tools.
• Oversee configuration, security, troubleshooting, and ongoing optimization.
• Lead HRIS-related projects end to end, including system implementations, upgrades, API integrations with other business tools, open enrollment configuration, and workforce data migrations; managing timelines and stakeholder communications.
• Delivering standard and ad hoc reports, dashboards, and analytics; ensuring data integrity and reporting accuracy through regular audits.
• Manage vendor and partner relationships including SLAs, escalating issues as appropriate and drive resolution.
• Serve as the primary escalation point for HRIS-related inquiries and system issues.
• Drive process improvement and automation by maintaining up-to-date user guides and training materials, enabling HR staff and employees with system functionality and self-service tools.
Compliance Management
• Lead compliance management with applicable HR laws and internal compliance audits that support company certifications or HR related registrations.
• Serves as primary HR point of contact with company's Information Security Management System steering committee.
HR Operations
• In partnership with HR Director and Sr. Payroll Manager, manage end-to-end payroll processes, benefits administration, onboarding/offboarding, and reporting to ensure compliance with federal, state, and local laws.
• Leverage technology to standardize HR processes, enhance efficiency, and reduce manual tasks.
• Partner with external vendors for payroll and benefits services.
• Execute and delegate operational tasks effectively while maintaining accountability for outcomes.
• Partner with HR Generalist to deliver seamless employee lifecycle support and identify opportunities to enhance employee experience across HR touchpoints.
• Maintain and update process documentation, FAQs, and other internal resources on the HR intranet and other platforms with the goal of creating efficiencies.
• Participates in additional HR initiatives and special projects as needed.
Requirements
Job Qualifications:
Education: Bachelor's degree in human resources or related field, highly preferred
Certification: PHR or SHRM-CP Certification highly preferred
Experience: Minimum 5-8 years progressive HR technology and operations experience
Required Knowledge/Skills/Abilities:
• Advanced HRIS expertise, with strong proficiency in system administration, data analysis, reporting tools (including Excel), and experience supporting system implementations and enhancements.
• Comprehensive knowledge of U.S. employment and benefits laws, including EEO, FLSA, FMLA, USERRA, ERISA, NLRA, and ADA.
• Data-driven problem solver with the ability to analyze information, design solutions, and support informed decision-making.
• Strong project and process management skills, with experience designing, implementing, and continuously improving HR operational workflows.
• Exceptional communication and interpersonal skills, able to translate technical concepts for non-technical stakeholders while maintaining a high level of internal customer service.
• Highly organized and detail-oriented, with proven ability to manage multiple priorities, meet deadlines, and apply sound judgment that impacts project scope and outcomes.
• High ethical standards and professional discretion, particularly in handling sensitive and confidential information.
• Experience with compliance frameworks, including ISO audits or comparable regulatory environments.
• Self-motivated, reliable professional with a strong work ethic, excellent time management, and independent decision-making capability.
