HR Operations Quality Analyst

5 - 7 years experience  • 

Salary depends on experience
Posted on 05/24/18
New York, NY
5 - 7 years experience
Salary depends on experience
Posted on 05/24/18

What's the Role:

We are looking for a Quality Analyst who has a combination of process acumen, HR domain knowledge as well as strong entrepreneurial and interpersonal skills in order to execute Quality Control and Quality Assurance for our Global People Services team.

We'll trust you to:

  • Develop checkpoints and process acceptance criteria for critical HR business processes
  • Develop ongoing quality control plans, conduct in-depth data analysis and develop action reports
  • Sample transactions and check to ensure adherence to GPS process documentation
  • Collaborate with GPS Operations to improve depth and breadth of GPS process documentation
  • Identify training needs and process pain-points to increase quality levels
  • Drive process quality improvements with the global cross functional team, interacting with GPS team members, HR governance & controls and HR Centers of Excellence
  • Work closely with management to ensure the continuous refinement processes and procedures and influence colleagues to adopt best practices
  • Be a resource center and point of escalation for team members
  • Establish, track, and implement adherence to data from customer service and client visits to findings at repair sites
  • Implement methods to inspect, test and evaluate reliability and accuracy of HR processes against requirements and confirm against process documentation
  • Perform root cause and failure analysis on all critical process errors

You'll need to have:

  • 5+ years of experience working in Human Resource Operations
  • 5+ years of experience with HR systems
  • HR Business process design, improvement projects and testing experience is required
  • Familiarity with process documentation layout, formatting and platforms (HTML, Wiki)
  • Analytical skills, project management skills and the ability to function independently in a dynamic, multi-disciplinary environment
  • Strong customer-focus and dedication to quality
  • Proficiency in LEAN Six Sigma or other Statistics based continuous improvement methods is strongly preferred
  • In depth working experience with Excel is required, QlikSense is strongly preferred

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