The Director of our Human Resources team will partner directly with key members of the Leadership Team to support our Corporate functions and Call Center near Orlando, Florida. This person will add significant value to the business and support the organization in achieving its business objectives by providing broad strategic HR leadership in areas such as talent acquisition / recruiting, employee engagement and retention, people development, organizational design, coaching and mentor-ship, compensation and total rewards, employee recognition, communication strategy, team building, and cross-functional collaboration. This role requires a hands on, business-focused strategic change agent who understands a call center environment and is able to adapt quickly in a fast-changing, hyper-growth environment.
Serve as a strategic business partner and trusted adviser to leadership to align our people operations to meet the needs of the business
Pro-actively build relationships and partner with internal business clients to understand their business needs determine human resources priorities that will enable superior business operations, outcomes and create effective, impactful people strategies
Proactively drive the development, implementation, and administration of a strategic, growth-focused Human Resources program for the organization
Assist leadership in setting direction and problem resolution by providing input from a human resources perspective, which can involve creatively analyzing alternatives, understanding risk and evaluating appropriately
Contribute thought leadership around people and process improvements that will achieve greater efficiency, quality, and satisfaction in the organization
Lead efforts to improve employee engagement and retention among employees by enhancing the overall work experience, development activities, and recognition and reward programs
Develops human resource staffing models to identify competency, knowledge and talent gaps and develop specific programs for the filling of the gaps.
Regularly review staff development needs and consult with upper management to ensure necessary updates.
Partner with the team to hire and retain a more diverse workforce
Learn and understand roles and career paths in the organization and act as an advocate to help employees develop
Deliver professional-level Human Resources guidance and recommend improvements in such areas as recruiting, compensation, career development, performance management, compliance, and employee relations
Manages complex employee relations matters, driving favorable resolutions as quickly as possible
Foster open communication and cross-functional collaboration across the organization
Continuously improves on the effectiveness and efficiency of core HR operations while ensuring compliance with Federal, State, and local employment regulations
Coordinates implementation of services, policies, and programs through staff while aligning with corporate direction
Collaborate with leadership to identify and manage priorities to successfully achieve strategic imperatives for the organization
Assists leaders with their own development, employee development, team building, and process improvement
Champion our organizations culture and values in our Orlando, FL location
Ensures project deadlines and performance standards are established and met in the areas of Employee Relations, Training, Recruiting, and all administrative HR areas.
Other duties as required.
Bachelor’s Degree in Business, Human Resources or related field.
Human Resources credentials (e.g. PHR, SPHR) preferred.
Required Skills and Abilities:
Minimum 7years of progressive HRexperience
Demonstrated experience designing and implementing strategic HR programs that enable business plans and strategies
Demonstrated experience leading and supporting Corporate functions through strategic HR programs
Strong Call Center Employee Relations experiencepreferred
Solid understanding of Call Center Recruitment practices and Call Center Operation practices
Ability to influence through strong relationships, expertise, data and thought leadership competencies
Proven ability to evaluate employment-related situations, gather appropriate information, and provide sound guidance to management and employees
Demonstrated knowledge of state and federal employment laws
Demonstrated ability to maintain confidential information (including Personally Identifiable Information and Protected Health Information)
Proven knowledge of principles and practices of Human Resource administration, including but not limited to policy and procedure, FMLA tracking, payroll, benefit administration, regulatory compliance, and HR systems
Demonstrated effective analytical, problem solving, judgment, and organizational skills; ability to identify trends and develop recommendations for action based on the analysis
Proven ability to manage and lead multiple initiatives, with competing deadlines in an effective manner
Highly effective communication skills; ability to communicate to all levels throughout organization using written, verbal and listening skills
Drive HR strategies with a foundation of HR business metrics to increase organizational profitability and effectively align the workforce.
Thrive in a fast paced environment open to experimentation and continuous improvement
Comfortable shifting gears from deeply complex strategy discussions to rolling up your sleeves to get things done
Supervisory Responsibility: May include supervisory responsibilities of HR / Talent Acquisition professionals.
Travel Requirements: Occasional travel may be required.
Work Conditions: General office environment.