HP Service Manager Support Analyst

NTT Security   •  

Bloomington, IL

Industry: Manufacturing


Less than 5 years

Posted 41 days ago

This job is no longer available.

Req ID: 41366

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a HP Service Manager Support Analyst to join our team in Bloomington, Illinois (US-IL), United States (US).

Primary Job Responsibilities include:

•Extensive troubleshooting, root cause analysis, and problem resolution for HP Service Manager
•Serve as a HP Service Manager expert on project efforts which impact HP Service Manager
•Provide 3rd level Problem Management support for HP Service Manager
•Ensure that HP Service Manager is consistently stable and available
•Provide training and support documentation to the 2nd level administration team
•Effectively understand Service Management guidelines and principles
•Creation, enhancement, and maintenance of PERL scripts utilized to automate administration functions


HP Service Manager (version 9.x or higher) - Must have - 3-5 years
ITIL experience - Must have - 3-5 years
Linux Shell Scripting- Must have - 3-5 years
Java - Nice to have - 2 years
Oracle databaseexperience - Nice to have - 2 years

Basic Qualifications

  • 3 years of experience administering HP Service Manager
  • 3 years of unix shell scripting
  • 3 years of experiencesupporting ITIL/ITSM Processes

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.