Hotel General Manager

north central   •  

West Des Moines, IA

Industry: Leisure and Travel


5 - 7 years

Posted 377 days ago

Job Description

The General manager provides leadership and management in all hotel operations including staffing, budgeting, forecasting, P&L responsibilities, sales & marketing, guest services and facilities management. As the General Manager you would establish a positive work environment and an attitude of exceptional guest service and superior room cleanliness and enforce policies and procedures established by the company and the hotel brand.

Responsibilities include

• Planning, developing, coordinating, and implementing the day-to-day operations of the hotel

• Overseeing hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management, and other employee relations issues.

• Crafting the budget for the hotel to include sales, marketing, operations, and a strategic revenue management plan

• Analyzing the hotel's financial performance and compare to planned performance while identifying variances and establishing a plan for corrective action

• Leading the property management team to ensure that product and service quality standards are maintained by implementing policies and procedures with consistent follow up on any deficiencies/complains with corrective action

• Inspecting guest rooms and public spaces to maintain standards set forth by company and hotel brand

• Maintaining personal contact with guests, clients, and community organizations

• Ensuring safety and security of the hotel, staff and guests and responding to all emergency situations

• Remaining current on industry trends and local market activities

Job Requirements for General Manager

• Associate's degree or higher in business management, hospitality, or related field

• Five years of hotel or customer service experience

• Three years of leadership/management experience

General Manager Knowledge, Skills, and Abilities

• Hospitality and guest focus

• Strong interpersonal and communication skills

• Strong problem solving skills

• Strong attention to detail

• Reliability and honesty

• Planning and organizing

• Teamwork