Kindred at Home, and its affiliates, including Gentiva, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
As a Director of Clinical Operations, you will:
- Participate in/encourage quality assessment and improvement activities. Generate reports for regional, divisional and corporate offices.
- Review and evaluate resources and staffing and ensures talent, manpower and resources are in place to meet the clinical needs and objectives. Assist in identification and utilization of appropriate divisional/corporate resources to meet established performance standards.
- Ensure branches and programs are in compliance with standards/company policies/procedures and external regulatory requirements. Ensure that clinical associate documentation meets these requirements. Review and adhere to all Company policies and procedures and the Employee Handbook.
- Consult with regional/divisional/corporate staff and operational delivery/business contacts to identify solutions to location/region needs/concerns.
- Serve as an expert resource to the branch for patient intake/inquiries, the assessment of patient needs and clinical oversight. Is responsible for coordinating with other internal/external expert areas to assist branch issues or inquiries.
- Develop and implement appropriate support plan to meet specific, identified objectives for support activities and respond to negative trends in performance metrics (clinical outcomes, field audit results, etc.) by assisting location managers in the development of action plans to resolve local issues.
- Mentor and direct operations to ensure the provision of quality service is consistent with applicable government laws/regulations and corporate policies/guidelines/standards.
- Collaborate with Operations Management to assist in meeting their business and clinical objectives - supporting/maximizing current business activities, future growth and provision of quality patient care.
- Mentor office management in understanding clinical aspects of the reimbursement process, (e.g., utilization management, focused medical reviews, denials, etc.) and provide education to improve documentation ensuring accurate reimbursement for services.
- Provide direction regarding clinical process improvement methods and guide associates in the implementation of new process/procedures/methods.
- Provide education/training on Company policy, clinical process and procedures to operations and branch management, and clinicians in settings ranging from one-on-one sessions to group facilitation.
- Facilitate implementation of Company initiatives, changes in policy/regulation/process/procedures.
- Collaborate and coordinate efforts with the Clinical Operations department and other pertinent entities to ensure consistent direction to field locations and support in meeting company goals and objectives.
- Maintain ongoing clinical knowledge through internal and/or external training programs, provide interpretation of knowledge and direction to staff.
- Develop and prepare communications to keep operations management and clinical operations informed of status, problems, achievements, etc.
- Proactively identify issues impacting patient care and/or office operations and involve up-line operations management and/or clinical operations, as indicated.
- Bachelors degree in Nursing or the equivalent.
- A diploma from an accredited Physical Therapy, Occupational Therapy, or Speech Therapy Program and current unrestricted licensure to practice as an RN, Physical Therapist, Occupational Therapist, or Speech Therapist in the state(s) required.
- A minimum of eight years clinical experience including two years in home care environment generally required.
- Master’s degree and/or supervisory experience preferred.