Required skills (rank in order of importance):
? Strong customer service skills,
? Working knowledge of PC technologies including MS Windows 7 and 10, and basic PC troubleshooting.
? Excellent communication skills, both oral and written are required.
? Ability to help faculty, staff, and students in person, by phone, or by chat.
? Ability to be detail oriented and able to follow defined processes. ?-Ability to work a flexible schedule
Preferred skills (rank in order of importance):
? Skilled in reporting metrics
? Active directory experience
? Detail oriented
? Proactive in identifying ways to improve processes.
? Associate degree in it and 2 years related work experience in a technical call center or helpdesk position.
? Associate degree and 5 years?experience working in a call center/helpdesk position.
? Helpdesk institute certifications.