Helpdesk Specialist

  •  

Columbia, SC

Industry: Government & Non-Profit

  •  

Less than 5 years

Posted 170 days ago

  by    Ashish Kadam

This job is no longer available.

Required skills (rank in order of importance):

? Strong customer service skills,

? Working knowledge of PC technologies including MS Windows 7 and 10, and basic PC troubleshooting.

? Excellent communication skills, both oral and written are required.

? Ability to help faculty, staff, and students in person, by phone, or by chat.

? Ability to be detail oriented and able to follow defined processes. ?-Ability to work a flexible schedule

 

Preferred skills (rank in order of importance):

? Skilled in reporting metrics

? Active directory experience

? Detail oriented

? Proactive in identifying ways to improve processes.

 

Required education/certifications:

? Associate degree in it and 2 years related work experience in a technical call center or helpdesk position.

 

Preferred education/certifications:

? Associate degree and 5 years?experience working in a call center/helpdesk position.

? Helpdesk institute certifications.