Helpdesk Specialist

Less than 5 years experience  •  Government & Non-Profit

Salary depends on experience
Posted on 05/29/18 by Ashish Kadam
State Client
Columbia, SC
Less than 5 years experience
Government & Non-Profit
Salary depends on experience
Posted on 05/29/18 Ashish Kadam

Required skills (rank in order of importance):

? Strong customer service skills,

? Working knowledge of PC technologies including MS Windows 7 and 10, and basic PC troubleshooting.

? Excellent communication skills, both oral and written are required.

? Ability to help faculty, staff, and students in person, by phone, or by chat.

? Ability to be detail oriented and able to follow defined processes. ?-Ability to work a flexible schedule

 

Preferred skills (rank in order of importance):

? Skilled in reporting metrics

? Active directory experience

? Detail oriented

? Proactive in identifying ways to improve processes.

 

Required education/certifications:

? Associate degree in it and 2 years related work experience in a technical call center or helpdesk position.

 

Preferred education/certifications:

? Associate degree and 5 years?experience working in a call center/helpdesk position.

? Helpdesk institute certifications.

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