Helpdesk Engineer

Confidential Company  •  Cambridge, MA

$80K
Posted on 05/18/18 by Risa Kahn
Confidential Company
Cambridge, MA
$80K
Posted on 05/18/18 Risa Kahn

Highly valued and highly visible opportunity supporting a mid-size Investment company.

Our client is looking for a high energy, customer-focused recent grad with some experience as a Help Desk specialist while in school or post-graduation.

Your experience, flexibility and ease in assisting non-technical users will be rewarded with Generous base and bonus. Benefits including 401k & Profit Sharing Plan. Health and dental coverage and tuition covered for career advancement skills!

Walk, Bike or Ride train or subway to work!

The Opportunity:

* Serve as the primary point of technical support contact for employees

* Respond to queries via chat, email, or phone

* Write, edit, and revise training manuals for new and updated software and hardware

* Provide technical assistance for questions and problems

* Resolve problems with networks and other computer systems

* Diagnose system errors and other issues

* Follow up with employees to ensure full resolution of issues

* Run reports to analyze common complaints and problems

* Install or change software to fix issues

* Responsible for administration and internal support of the firm?s PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

* Remotely accessing hardware or software for clients to make changes and fix problems

* Direct unresolved issues to the next level of support personnel

* Provide accurate information on IT products or services

* Record events, problems, and their resolution in logs

Technical and Soft Skills:

* Professional and accommodating attitude with a focus on client service

* Strong organizational, time management and communication skills

* An orientation towards detail and general problem-solving abilities

* Experience with building user workstations/laptops; resolving user printer problems

* Demonstrated skills in working with remote employees

Reference # 8155 - Risa Kahn, Recruiting Manager

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