Job title: Helpdesk Coordinator
Location: NYC, NY (Must be Local)
US Citizen & Green Card Holder's only
H1b's are not accepted
This NYC-based IT role supports a large population of remote workers. Most of these workers are using their home computers to access an application developed by the firm. The primary responsibilities of this role are:
New employee on-boarding. You will be hosting a large amount of on-boarding every week through video conference.
Provisioning new hire accounts in Google Suite/Apps and ChromeBooks for select new hires.
Providing day-to-day support and troubleshooting of IT related issues.
Most support will be over the phone or through remote desktop application.
Supporting home computing and internet issues, browser problems, Google authentication, and general issues within our application.
Maintaining and updating Knowledge and FAQ site.
Assisting IT staff with inventory and general IT duties in the main office.
You strive for customer service excellence by being empathetic and compassionate. You own user issues from cradle-to-the-grave.
Ability to support users with little to no technical know-how. This is key since this remote workforce is less experienced with technology.
Proficient in Google Suite/Apps administration.
Experiencesupporting Google Chromebooks.
You have 1+ years experience in enterprise IT Support especially in a Helpdesk role.
Experiencetroubleshooting home computer and internet issues.
Experiencesupporting Zoom video conference or similar technologies.