Helpdesk Analyst

  •  

Spring, TX

Industry: Energy / Oil & Gas

  •  

Not Specified years

Posted 351 days ago

  by    Naresh Gambhirapuram

•           Office safety must be a primary focus

•           Must have strong customer service skills with a desire to help people

•           Must accept and own all customer concerns (we are the customer’s advocate)

•           Willingness to take all types of calls, technical and non-technical.

•           Able to work independently with limited supervision

•           Ability to work together with small and large teams

•           Professional telephone skills training for service desk

•           Strong IT technical skills (Desktop/Laptop/Applications trouble shooting skill)

•           Excellent analytical and problem solving skills

•           Make full use of all information / problem solving resources.

•           Adhere strictly to schedule for report times, lunches and breaks.

•           Identify opportunities for improvements to service offerings.

•           Report potential problems which can affect business. 

•           Insure compliance with all company policies and procedures.