Help Desk Support

Confidential Company  •  Raleigh, NC
Salary depends on experience
Posted on 07/04/18 by Cynet Sytems
Confidential Company
Raleigh, NC
Salary depends on experience
Posted on 07/04/18 Cynet Sytems

We are looking for Help Desk Support for our client in Raleigh, NC

Job Title: Help Desk Support

Job Location: Raleigh, NC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire 

Job Description:

  • The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. 
  • May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.
  • Performs account administration (create/modify Active Directory accounts, Exchange accounts, accounts and other user accounts).
  • Analyzes information provided by HR personnel and Client Services technicians in order to create and/or modify accounts for new employees and/or existing employees. 
  • Is able to use the information provided to assess data and application access.
  • Is able to troubleshoot data and application access issues and adjust Active Directory properties as needed
  • Distributes Agency-wide email communications and notices related to technology issues
  • Maintains mainframe printer node configurations
  • Serves as project team member and makes recommendations for routine problem solutions
  • Work on special projects which require planning of how, when and who the task will be preformed
  • Refers highly complex or difficult technical problems to a higher-level Technology Support Specialist or other technical resource for that particular technology questions
  • Provides basic support of hardware, software, applications, internal and external users
  • Serves as a technical resource on all of standard desktop applications to 10,000+ computer users
  • Instructs users via phone and/or email on the basic functionality of desktop applications
  • Follows detailed procedures while making recommendations for routine problem solutions
  • Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues
  • Communicates effectively in oral and written formats
  • Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists
  • Schedules and Facilitates daily operations status calls
  • Initiates Major Incident Process (MIP) communications and conference bridges
  • Maintains Major Incident Logs
  • Maintains employee directory

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