Help Desk Support

Cynet Systems   •  

Denver, CO

Industry: Technology

  •  

Not Specified years

Posted 8 days ago

  by    Cynet Sytems

We are looking for Help Desk Support for our client in Denver, CO

Job Title: Help Desk Support

Job Location: Denver, CO

Job Type: Contract 12 Months

Job Description:

Purpose:

  • This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities.
  • Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.

Scope:

  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office
  • Assist in configuring cell phones with both iPhone and Android.
  • Resolve computer problems
  • Install and perform minor repairs to computers and peripheral equipment
  • Set up IT equipment for employee use
  • Maintain records of daily hardware installations
  • Prepare and document retired equipment and for surplus
  • Update/create documentation and processes
  • If remote access cannot fix problem, contractor may need to service multiple locations in the surrounding Denver metropolitan area.
  • This contractor may be required to assist other teams for short durations in other locations around the Denver metropolitan area.