Help Desk Support

Cynet Systems   •  

Denver, CO

Industry: Technology


Not Specified years

Posted 26 days ago

  by    Cynet Sytems

We are looking for Help Desk Support for our client in Denver, CO

Job Title: Help Desk Support

Job Location: Denver, CO

Job Type: Contract 12 Months

Job Description:

  • This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities.
  • Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.

The Vendor shall be responsible for providing qualified candidates to:

  • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office
  • Assist in configuring cell phones with both iPhone and Android.
  • Resolve computer problems
  • Install and perform minor repairs to computers and peripheral equipment
  • Set up IT equipment for employee use
  • Maintain records of daily hardware installations
  • Prepare and document retired equipment and for surplus
  • Update/create documentation and processes
  • If remote access cannot fix problem, contractor may need to service multiple locations in the surrounding Denver metropolitan area.
  • This contractor may be required to assist other teams for short durations in other locations around the Denver metropolitan area.