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Help Desk Manager in Anaheim, CA

National Telefilm Associates

Anaheim, CA 92801
7w ago


Technical Support, Technology Management


Less than 5 years

Job Description

POSITION SUMMARY: This role requires someone with proven accomplishment in areas of critical thinking, strategic mindset and have the ability to plan-ahead. The Help Desk manager will need to demonstrate strong management style, have the ability to ask the right questions and provide positive leadership to the team. The right candidate must have a financial mindset with budgets, project cost control and forecasting. Enterprise Level Experience with Office 365 a must.


· Manage the Help Desk team and evaluate their performance

· Recruit, mentor/support help desk team and maintain technical training goals for the team

· Ensure customer service is timely and accurate on a daily basis

· Set specific customer service standards

· Establish reoccurring communications with business leadership

· Manage ongoing projects, report progress and manage to target dates

· Contribute

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Valid through: 2020-2-19

About National Telefilm Associates

National Telefilm Associates (otherwise known by its initials, NTA) was an audio-visual marketing company that primarily handled syndication of American film libraries to television, including the Republic Pictures film library, which did so well on cable television in the 1980s that the company renamed itself Republic Pictures and undertook film production and home video sales as well . NTA was founded by Ely Landau and Oliver A. Unger in 1954 when Ely Landau, Inc. was reorganized in partnership with Unger and Harold Goldman. NTA was the successor company to U.M. & M. TV Corporation, which it bought out in 1956. In October 1956, NTA launched the NTA Film Network, a syndication service which distributed both film and live programs to television stations not affiliated with NBC, CBS, or ABC (DuMont had recently gone out of business). The ad-hoc networks flagship station was WNTA-TV, channel 13 in New York. The NTA Network was launched as a "fourth TV network", and trade papers of the time referred to it as a new television network.
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