Help Desk Manager

Akima   •  

Fort Belvoir, VA

Less than 5 years

Posted 238 days ago

This job is no longer available.

We continually seek motivated people with professional skills and work experience in an extremely wide range of employment fields—from systems engineering and modernization, through IT and cyber security to support personnel for virtually every business operation for today’s military installations. 

Lynxnet personnel enjoy a competitive benefits package and challenging roles in work environments committed to diversity and opportunity for career growth.

Help Desk Managers are being sought for a work location at Ft. Belvoir, VA. The following is the focus of the role:

  • Lead a Help Desk team with focus on customer service support, troubleshooting, and technical support phone, web based tools, and email
  • Good customer service skills including verbal, interpersonal and written communication
  • Ability to interact with senior leadership
  • Good leadership and motivation skills in order to help lead and drive a very busy Help Desk
  • Provide technical support to staff on complex IT issues
  • Working knowledge of networks and the inter-dependencies between networks and the desktop and other user platforms
  • Experience in process of maintaining and improving quality of the Help Desk function by participating in the appraisal system, and the Training and Development Plan of staff
  • Represent Help Desk team in cross-functional meetings/reviews
  • Run weekly metric reports to distribute to the government

Qualifications

 

  • Bachelors Degree in relevant computer-related field or equivalent tech experience or Equivalent Field of Study: Computer Networking or Engineering
  • Minimum 3-5 years of experience in Help Desk or Customer Service support; troubleshooting and technical support via phone, web based tools, and email
  • Active Top Secret / SCI Security Clearance
  • Counter Intelligence (CI) Polygraph preferred
  • DoD 8570 IAT Level II Certified

  Highly Desired:

  • Masters Degree in relevant computer-related field or equivalent tech experience or Equivalent Field of Study: Computer Networking or Engineering
  • Experience working in DoD system such as JWICS, NIPR, SIPR, or NSANET environments
  • Experience w Remedy or similar ticketing systems
  • Demonstrable experience of utilizing and applying sound business analysis skills
  • A+ or Network+ certifications a plus as in experience with networking and operating systems (Unix/Linus, Windows)

LYN01025