Help Desk

$40K - $50K
Posted on 07/31/17 by Nikita Mochi
Lansing, MI
5 - 7 years experience
Government
$40K - $50K
Posted on 07/31/17 by Nikita Mochi


Description:

  • Candidate will be a member of the Workstation Support Team located in Office.
  • This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)  
  • The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. 

Essential Responsibilities

  • Monitor incident queues for issues and take ownership and assist customers as required
  • Keep all support tickets up to date and well documented
  • As required, provided documentation on issue resolution for other teams
  • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skills: 

  • Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +)

  • Develop, test and maintain PC images.

  • Experience supporting PC’s in a large domain environment.

  • Install and configure PC hardware and peripherals.

  • Repair PC’s by replacing hard drives, motherboards, memory, etc.

  • Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

  • Knowledge of Active Directory and experiencetroubleshooting GPO’s and name resolution.

  • Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

  • Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)

  • Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

  • Experience integrating Macintosh systems into an Active Directory Domain environment.

  • Scripting with VBS and PowerShell

  • Configuration Management Console queries and reporting.

  • SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.

  • Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).

  • Microsoft Certification.

  • Able to communicate in a clear manner.

  • Change oriented – improve processes and confront difficult circumstances in creative ways.

  • Demonstrated customer focus; building strong customer relationships.

  • Effectively evaluate information to make correct decisions.

  • Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

  • Strong team player – collaborate with others, be open to other ways of doing things.

  • Interested in emerging technologies demonstrated through training and attending technical events.


Description:

  • Candidate will be a member of the Workstation Support Team located in Office.
  • This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.)  
  • The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. 

Essential Responsibilities

  • Monitor incident queues for issues and take ownership and assist customers as required
  • Keep all support tickets up to date and well documented
  • As required, provided documentation on issue resolution for other teams
  • Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skills: 

  • Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +)

  • Develop, test and maintain PC images.

  • Experience supporting PC’s in a large domain environment.

  • Install and configure PC hardware and peripherals.

  • Repair PC’s by replacing hard drives, motherboards, memory, etc.

  • Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

  • Knowledge of Active Directory and experiencetroubleshooting GPO’s and name resolution.

  • Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

  • Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD)

  • Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.

  • Experience integrating Macintosh systems into an Active Directory Domain environment.

  • Scripting with VBS and PowerShell

  • Configuration Management Console queries and reporting.

  • SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.

  • Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).

  • Microsoft Certification.

  • Able to communicate in a clear manner.

  • Change oriented – improve processes and confront difficult circumstances in creative ways.

  • Demonstrated customer focus; building strong customer relationships.

  • Effectively evaluate information to make correct decisions.

  • Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

  • Strong team player – collaborate with others, be open to other ways of doing things.

  • Interested in emerging technologies demonstrated through training and attending technical events.

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