Healthcare Revenue Cycle / IT System Analyst

UnitedHealth   •  

Phoenix, AZ

Industry: Insurance


Less than 5 years

Posted 362 days ago

Position Description

The Healthcare Revenue Cycle / IT Billing System Analyst is responsible for much of the day-to-day technical support, updates, change management and troubleshooting of Optum360 applications and 3rd party systems that make up our End to End solutions. The system analyst responds to problems and escalations from our service operations departments regarding the quality and performance of our applications. In addition to solving current problems, system analyst develops strategies for improving technologies to proactively avoid future problems or improve technology related performance. The system analyst will work with other functional teams such as Implementation Services, Support Tier 1 and Tier 2, Development, QE, Product Management, Training, and Subject Matter Experts, to identify problem sources and take corrective actions. At times the system analyst will partner with client IT departments to solve ongoing issues that have an impact on our services organization.   Primary Responsibilities:

  • You will be the “face of IT support” to our Service Operations team
  • Act as a liaison between Operations System Admin and Optum360 E2E Support team
  • Uphold enterprise policy and guidelines and recommend new/improved guidelines
  • Facilitate daily standup and weekly incident review meetings with service operations
  • Obtain, interpret and analyze operation issues/problems/requirements
  • Understand the solutions being used by operations and their upstream/downstream impact
  • Provide support to service operations on development of application test approaches/plans
  • Translate operation needs into system/technical requirements
  • Be able to perform application walk-throughs from service operation perspective for Optum360 functional teams
  • War Room/Situation Management participation when system down event is occurring
  • Troubleshoot a wide range of issues for both Optum360 implemented solutions as well as 3rd party applications being used by our E2E operation teams
  • Identify and initiate resolutions to user problems and concerns associated with application
  • Partner with functional teams and interact with service operation teams as well as vendors to find solutions for application issues and problems
  • Responsible for various configuration documents and tools that are used to manage the solutions
  • Submit and manage requests to Partner IT when information/changes are needed

Required Qualifications:

  • 3 years Healthcare Revenue Cycle billing experience
  • 3 years Client IT support experience
  • Experience in troubleshooting standard claim forms (837 & 835) and associated data validation
  • Experience in troubleshooting operational workflow and data validation
  • MS Office (Including Word, Excel – to include pivot tables, VLookups, Formulas etc., PowerPoint)
  • SQL experience (basic queries)

Preferred Qualifications:

  • Bachelor's degree in related field or Equivalent Experience
  • Knowledge of Optum360 Revenue Cycle tools and solutions (eFR, Claims Administrator, MedicareRT)
  • Previous experience in a healthcare IT environment
  • Previous experience in an Agile environment
  • HL7 preferable
  • Software development - Programming and scripting languages
  • Knowledge of Citrix or Terminal Services configurations and troubleshooting
  • Familiarity with system / application monitoring tools
  • Reporting Tools
  • Network Topologies
  • Desktop utilities