Healthcare Account Manager

Experian   •  

Virtual / Travel

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 28 days ago

Description

The Senior Account Manager is responsible for cultivating positive, long-term client relationships with our healthcare facilities and health system clients focusing on client satisfaction and retention. The successful candidate must possess a passion for delivering optimal value to customers with Experian Health products and services.

  • Identify and resolve issues that create product performance obstacles
  • Facilitate timely resolution of client issues that are not completed within normal turnaround time
  • Review and analyze issue trends in order to proactively resolve persistent customer issues and lessen customer disruption
  • Act as the Experian Health customer advocate and liaison to other internal Experian Health teams to deliver successful outcomes for our customersProactively monitor, measure, and manage account satisfaction
  • Cultivate relationships with operational and executive stakeholders to improve our ability to retain, renew and upsell
  • Monitor and evaluate product usage to make certain implemented products are providing expected return on investment and meeting customer expectations
  • Evaluate customer utilization of Experian Health products and recommend best practices configuration and solutions to improve the customer experience and overall return on investment
  • Facilitate client questions regarding invoices
  • Ensures timely and successful transition of approved customer/product transitions from Implementation to Account Management.

Knowledge, Experience & Qualifications

Education & Experience:

  • 5+ years’ experience with Experian products and services.
  • 5+ years’ experience in Healthcare revenue cycle, industry and competitors.
  • 5+ years’ experience in Account Management in healthcare technology
  • 5+ years’ experience successfully managing and cultivating customer relationships in medium to large healthcare facilities and health systems

Equivalent combination of education and experience may be considered.
Skills & Knowledge:

  • Strong communication skills with both operational and executive customer stakeholders (written and verbal)
  • Ability to articulate our product value proposition
  • Excellent time management and organizational skills
  • Effectively partners and collaborates with internal teams
  • Working knowledge of PC-based Internet and Windows applications, HL7 interface, web capture and scripting technology
  • Proficiency in Salesforce
  • Job Number: 1810296