Head of User Experience Research

Billcom   •  

Palo Alto, CA

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 33 days ago

As Head of User Experience Research, you'll be fundamental to our product development process at Bill.com. You'll join a team dedicated to changing how small and medium businesses do business today. You'll work closely with cross-functional product teams to build high-performing and user-centric products for our customers. You’ll have an opportunity to grow a research team and lead the user research vision for Bill.com.

Professional Experience/Background to be successful in this role:

  • 5+ years practicing user research on a product development team
  • Previous experience directly managing and leading a user research team
  • Strong background in qualitative and quantitative research
  • Proven experiencesupporting the full product life-cycle with research--from discovery to validation
  • Outstanding ability to tell impactful stories from the research data
  • Proven record of generating actionable insights that have influenced product decisions
  • Proficient at identifying and applying the best research methodology for the learning goals at hand
  • Skilled communicator, influencer, and negotiator
  • Experience training designers, product managers, and other stakeholders on how to conduct and apply user research a strong plus

Expected Outcomes:

  • Lead the UX research strategy and drive a range of research studies that inform design and development efforts across the portfolio of Bill.com products
  • Grow and manage a team of UX Researchers by being a strong coach and mentor
  • Define research priorities in close partnership with product managers, designers, and other stakeholders
  • Generate and communicate actionable insights that will help the business find and solve unaddressed customer pain points
  • Share and evangelize research insights across the organization
  • Develop ways of assessing user research quality and its impact to the user experience of Bill.com products