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Head of Success, Scale in Farmington, UT


Farmington, UT 84025
7w ago


Account Management, Sales Management & Operations, Operations Management


5 - 7 years

Job Description

Job Description:

  • Pluralsight is looking for a SCALE team manager to create and grow our Customer Success motion for one-to-many accounts. This is a leadership role reporting into the Global Head of Customer Success and Services. The role will have significant business impact by leading a team of Customer Success Program Managers who will cover Pluralsight's existing customer base of low-count license accounts. The primary objective of this hands-on, data driven leader will be to increase customer retention and growth within a high volume of low-ARR accounts. The ideal candidate will blend knowledge of customer success operations, customer engagement/outreach at scale, automation and data analysis in order to create a world-class one-to-many customer success team.

Who you are:

  • You are an analytical hound – someone who persistently looks at data to uncover business insights and drive decision-making.
  • You are a self-starter. You like t
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Valid through: 2020-2-21

About Pluralsight

Pluralsight is a privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard (current CEO), Keith Brown, Fritz Onion, and Bill Williams (no longer with the company), the company has its headquarters in Farmington, Utah. In September 2014, it stated it uses more than 600 subject-matter experts as course authors, offers close to 4,000 courses in its catalog, has more than 750,000 individual subscribers and more than 6,000 corporate clients. Pluralsight was founded in 2004 as a classroom training company that involved sending an instructor to a business or training event. By 2007, the company shifted its emphasis to online video training. Since 2011, the company has seen rapid growth. It has been named to the Inc. 5000 list of fastest growing private companies, ranking as the #9 Top Education company and the #19 Top Utah company.
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