Head of Product Design

Intercom   •  

San Francisco, CA

Industry: Technology

  •  

Not Specified years

Posted 109 days ago

This job is no longer available.

What will I be doing? ?

  • Managing and scaling the San Francisco design team through multiple phases of growth. Building a world-class design team by hiring the best, managing performance, and mentoring your team.
  • Coaching and providing feedback on your team’s performance and ensuring they are delivering high-quality work that meets user and business needs.
  • Defining career paths, helping people to identify opportunities for growth and define plans for achieving measurable goals.
  • Acting as site leadership for the San Francisco office in collaboration with your local peers in PM and Engineering.
  • Collaborating closely with other Design leaders (across Product and Brand design in Dublin and London) to evolve the global Product Design function, our culture, structure, processes, and beliefs.
  • Working with leaders of other functions (e.g. PM, Eng, Research, Analytics, Marketing) to ensure that teams are collaborating effectively to execute on company strategy.
  • Defining vision and strategy for products in exciting areas of design (e.g. conversational design, messengers, machine learning).
  • Ensuring teams are delivering high-quality product design work that delivers on our business strategy and mission.
  • Representing Intercom Product Design publicly in whatever form feels natural to you: writing, speaking, tweeting, community outreach, etc.

What skills do I need? ?

  • Experience managing a team of designers in a fast-growing environment.
  • Ability to motivate and inspire people to grow, learn, succeed, do their very best work.
  • Ability to communicate (written and verbally) with precision, clarity, honesty, and respect.
  • Experience hiring and managing performance.
  • Experience working on a broad, modern app that has significant scale.
  • Strong sense of product design, from high level strategic direction down to UI design details.
  • Strong systems and conceptual thinker, ability to understand complex systems.
  • Ability to effect change. There are many things that we still need to evolve and improve about how we work, and this role will be a key part in driving that change.
  • A growth mindset. Willingness to own problems. Comfort with ambiguity. A passion for building product. A desire to make things better. A sense of optimism.