Head of Infrastructure Services

Salary depends on experience
Posted on 02/22/18
Atlanta, GA
15+ years experience
IT Consulting/Services
Salary depends on experience
Posted on 02/22/18

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

  • Lead and manage the following global infrastructure teams: Storage & Data Protection, Server Engineering, Network, Directory Services, Document Review Technical Services.
  • Ensure all operational activities comply with enterprise (DTI-Epiq), industry (ITIL, ITSM, ISO), and where appropriate government standards, and all internal and client facing SLAs.
  • Provide comprehensive reporting on data center asset utilizations, SLAs, and KPIs.
  • Ensure availability, security, and reliability of client facing systems and applications, in alignment with business SLAs.
  • Provide superior technology leadership in response to any critical incidents or major business/client impacting events.
  • Ensure that all critical production processes and technologies that impact business operations are properly monitored.
  • Lead infrastructure capacity planning and ensure that the infrastructure keeps pace with the company’s business growth. Assess needs and develop long-term goals for all data center architecture(s).
  • Define requirements, design and implement redundant systems, and maintain policies and procedures for disaster recovery and archiving, to ensure effective protection and integrity of all data center assets.
  • Partner with application teams, security teams and enterprise architects to create and maintain a secure, stable, scalable, manageable, and predictable infrastructure.
  • Represent the infrastructure function as necessary on project teams and various other policy-establishment and decision-making forums.
  • Work with various departments on Merger & Acquisition initiatives. Assist with due diligence, develop financial synergy plans, and lead the creation of integration and infrastructure consolidation plans.
  • Develop and maintain staffing strategy, including tiered operations and permanent staff, to ensure complete, efficient coverage of global datacenter operations.
  • Promote a supportive and collaborative working climate that results in a highly-engaged workforce.
  • Promote DTI-Epiq’s cultural values in a manner resulting in a positive, client-focused, team-oriented, and results-driven team.
  • Effectively develop and manage the department budget including forecasts, cost models, capital, and headcount investments.
  • Maintain awareness of industry best practices and technology improvements, and translate important advances into unique and differentiating platforms and services. 

Qualifications & Characteristics

  • 15+ years of IT experience, with 10 years or more managing personnel.
  • Experience managing suppliers/vendors that provide IT products and services.
  • Capability for managing multiple concurrent projects with critical deadlines and cross-organizational dependencies.
  • Strong oral and written communication skills which offer a confident, inspirational, and personalized executive presence.
  • Personal buy-in to DTI-Epiq’s cultural values with a passion for associates, clients, products and services.
  • Strategic and operational strength through consistent execution, speed, decisiveness, and risk taking.

R0001897

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