Head of Engineering Services


Charlotte, NC

Industry: Telecommunications.


11 - 15 years

Posted 266 days ago

This job is no longer available.

Multi-Billion company in the telecommunications industry is looking for a Head of Engineering Services for the Americas region. This position was responsible to support services departments within Engineering Services: Field Engineering, System Engineering, Application Engineering and Program Management, Business Operations and deal management for the data center, In Building Network, Carrier Network, Wireless and Stran operating entities.

Key Responsibilities:

  • Management of Services P&Ls and expense budgets.
  • Responsible for the development of rolling 3-year roadmap on services strategic business imperatives is available and aligned with considerations of regulatory landscape, technology development, market & business dynamics, regional synergy, & company propositions.
  • Supports and enables business development efforts with Commercial sales and market development teams.
  • Develops and manages a large set of relationships at various senior levels within the client organization and vendor community to support account strategy.
  • Support client service activities, including presentations, training and support, for a broad group of end-users within the client?s organization.
  • Assist in the negotiation and execution of services contracts. 
  • Assist in developing pricing and program financial performance targets. 
  • Manage resourcing and balancing of core capacity and capabilities
  • Support the development of outsourcing strategies and establishes critical processes to ensure success
  • Liaises with senior level commercial leaders and their key external stakeholders to determine project direction, status and failure points. Resolves issues quickly and effectively.
  • Directs process improvement efforts through the internal Kaizen team.
  • Drives efficiency and measurable productivity gains.
  • Partners withEngineering Services in EMEA, CALA and APAC for alignment on business development activities, customer support functions and shares best practices
  • Implements effective methods to track workload and resource utilization to drive measurable improvements in efficiency and accuracy.
  • Help define new product opportunities, shaping and channeling initial concepts through to product and planning teams and managing the commercial negotiations and terms for new products
  • Support industry scouting and partner interaction with local and global partners to shape the roadmap of service?s capabilities.


  • Bachelor's Degreerequired, MBA preferred
  • 10 years or more of progressively more responsible leadership experience, with experience managing a P&L in a service delivery organization.
  • 10+ years of experience in Services? management within the Telecom market
  • Strong client relationship management experience.
  • Demonstrated experience in financial management and planning operations
  • Demonstrated ability to work effectively within a global network/matrixed organization and support execution through geographically dispersed functional areas.
  • Strong leadership and people management skills
  • Demonstrated knowledge of design and construction industry and overall project management
  • Ability to communicate effectively, both verbally and in writing
$170K - $190K