Head of End User Computing and Support, Managing Director

State Street   •  

Quincy, MA

11 - 15 years

Posted 245 days ago

This job is no longer available.

Candidate will have overall accountability for the design and delivery of desktop and mobile computing across the enterprise. The technology landscape includes desktop and mobile environment, remote access, messaging & collaboration services, and video conferencing. This person should be able to motivate and inspire cross-functional global teams to provide the most effective, customer-focused solutions.

About the role:

  • Directs strategy and planning for End User Computing across the enterprise.
  • Sets department direction and motivates staff to achieve direction.
  • Supports the change management function as it applies to End User Computing.
  • Responsible for design and delivery of desktop support services across organization- includes support of all end user compute components including but not limited to hardware/software/networking.
  • Responsible for working with global teams in aligning and integrating corporate desktop & mobile computing environment across lines of business.
  • Lead and manage a team Engineers and Support personnel directly responsible for all desktop and/or mobile computing related initiatives/projects.
  • Increase standardization of core processes; improve processes in support of strategic imperatives and programs.
  • Manage deliverables relating to implementing pilots and prototypes.
  • Collaborate with vendors/service providers to implement standards required within organization
  • Manage team responsible for all IT break-fix activities enterprise wide.
  • Responsible for enterprise wide desktop quality assurance and software packaging.
  • Accountable for managing the Messaging & Collaboration Services - new builds, enhancements, maintain and break/fix activities. Responsible for managing the hardware/software components of the messaging exchange system.

Minimum Qualifications:

  • Bachelor's or Master's Degree in technical or business discipline or related experience
  • Generally more than 10 years related experience with 5 years in a leadership role.
  • Advanced knowledge of management concepts, practices and techniques.
  • Ability to set vision and lead an environment consisting of multiple teams.
  • In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities.
  • In-depth knowledge of business operations, objectives and strategies.
  • In-depth knowledge of project planning methodologies and tools and IT standards and guidelines.
  • Highly developed negotiation, facilitation and consensus building skills.
  • Highly developed oral and written communication skills; strong presentation skills.

Preferred Qualifications:

  • Advanced knowledge of desktop and collaboration tools.
  • Experience working with global vendors in highly complex environments.