Head of Eats Marketplace Operations

Uber   •  

San Francisco, CA

8 - 10 years

Posted 237 days ago

This job is no longer available.

About the Role

The Head of Marketplace Operations role is a unique opportunity to lead a new vertical of the Uber Eats business. You will be responsible for building the team, tools, and processes that ensure a “balanced” marketplace for eaters, restaurants, and couriers. We're looking for someone who has that mix of operational abilities to get stuff done, the grit and motivation that's needed to build a new organization from the ground up, the creative thinking needed to drive outside the box solutions, and the emotional intelligence and leadership abilities to manage a sizeable team in a fast changing environment.

What You’ll Do

  • Build and lead the Marketplace Operations team for US & Canada
  • Work closely with Product and Data Science teams to optimize Uber Eats marketplace parameters, develop tools for marketplace management, and standard operating procedures
  • Provide input to the strategy; identifying insights to help build a platform that makes eating well effortless
  • Build a high performance team; motivate them to continually achieve higher levels of business impact
  • Effectively navigate a matrixed environment with local operations, product, marketing, strategy, research & design, finance and other senior leadership

What You’ll Need

  • At least 8years of deep, hands-on management of functions that included combinations of the following: operations, analytics, marketing, product management, data science, and project management is expected, but we will consider candidates with less experience if they meet our other requirements
  • Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
  • Quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis experience
  • High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
  • Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines
  • Strong experience managing teams 

Bonus Points

  • MBA preferred
  • Background in computer science or engineering

About the Team

US & Canada Marketplace Operations is a newly formed team whose mission is to ensure Uber Eats is a balanced and efficient marketplace for eaters, restaurants, and couriers. This is an operating role with accountability for US & Canada KPIs related to eater experience. The team is based in San Francisco and New York City.