Head of Communications

IntercontinentalExchange   •  

New York, NY

Industry: Accounting, Finance & Insurance


11 - 15 years

Posted 122 days ago

This job is no longer available.


The Head of NYSE Communications is responsible for leading the execution of global communications objectives for NYSE Group’s exchanges and business lines. The position will lead a small team focused on external PR and media relations, media activity for leaders of our listed companies visiting or holding events at the NYSE, audio and video and broadcast operations for the NYSE, and maintaining the NYSE’s archives and historical repository. The role reports to the Vice President of Communications for Intercontinental Exchange (ICE) and works as a colleague and peer to the directors of communications for ICE Americas and ICE Europe. The role will also support and advise executives of the NYSE Group leadership team and will liaise closely with the NYSE marketing team.

Objectives include maintaining and enhancing the profile of NYSE globally; driving a proactive approach to communications strat­­egy; leveraging global broadcast capabilities; and supporting NYSE-listed companies in achieving their communications objectives. The candidate selected for this role will possess a strong grasp of regulatory issues facing the Exchange and the business drivers that lead to continued revenue growth and new listings on the Exchange; the creative skill to tap traditional and new media coverage of the Exchange; as well as the ability to counsel and lead executives through the many stages of preparing for and participating in interviews and other public appearances.

As a key leader within ICE’s global marketing and communications team, the role will focus on the media and influencers across a range of sectors including technology, healthcare, energy and financial services that comprise the 2,400 listed companies of the NYSE. The role will work closely with the marketing team to leverage the NYSE’s owned media assets, and to develop strategies across earned and paid platforms. The ideal candidate will possess strategic messaging experience, strong public speaking skills, expert executive presentation ability, a love of writing and editing, team building, and executive coaching skills. The candidate must be an intensely creative leader and passionate about the Exchange business.


  • Bachelor’s degree required.
  • Advanced degree preferred.

Experience and capabilities required

  • 10+ years’ progressive experience in public relations and corporate communications, including a minimum of 5 years of in-house experience. A background in journalism and/or government communications work is an advantage and broadcast experience is preferred.
  • Experience in financial services and familiarity with capital markets, including within a regulated industry.
  • Track record of establishing and executing on short- and long-term strategic objectives in a dynamic environment.
  • A clear and current understanding of trends and best practices in communications, from strategic thinking through operational details; crisis communications; social media; PR strategy; broadcast and internal communications.
  • Experience managing diverse staff, including the ability to assess talent and deploy resources effectively.
  • Strong presentation and written communications skills.
  • Deep comfort with the range of social media communications, video production and distribution, and new methods of communications, such as podcasting and infographics.
  • Sound professional judgment and ability to prioritize work under pressure and to multi-task competing deadlines in a fast-paced environment.
  • Ability to articulate convictions in a proactive and open discussion format but willing to fully execute on the team’s plan once a decision is reached.

Key responsibilities

  • Lead and manage relationships with financial and technology press; serve as spokesperson.
  • Promote the New York Stock Exchange as the global leader in IPOs and traded equity markets.
  • Foster an environment of teamwork and success across an inter-disciplinary group of Investor Relations, Communications, Marketing, Broadcast and Events teams.
  • Take the lead in establishing strategy for messaging, team, broadcast and integration across key functional areas.
  • Define success metrics and oversee monitoring, tracking, reporting and analysis of initiatives.
  • Work with listed companies to serve as a resource for their public relations goals.
  • Support global employee engagement and internal communications strategies.
  • Engage in crisis management planning and preparedness.
  • Create a team environment that drives accountability and problem solving.
  • Provide guidance, coaching and development opportunities appropriate for each team member’s needs.
  • Perform all necessary management functions, including hiring, evaluations, merit allocations and disciplinary action as required.