Head of Account Management

11 - 15 years experience  • 

Salary depends on experience
Posted on 03/21/18
New York, NY
11 - 15 years experience
Salary depends on experience
Posted on 03/21/18


Symphony is looking to hire an extremely driven individual with strong knowledge of client relationship management to join our rapidly growing sales team. The Head of Account Management - Americas will play a key role in leading the Account Management team as they scale and grow their existing accounts. As this position reports directly to the Head of Sales and Account Management - Americas, you will take responsibility for overseeing the account management function for clients across all product lines for the Americas working alongside the Head of Sales - Americas and your counterparts globally.



  • Oversee the client relationship function for our most important accounts and organize the processes around account management for Sales in Americas
  • Ability to effectively scale strategy and plan across accounts to align with Symphony’s campaigns/objectives
  • Diligently execute, monitor and refine curated reporting to represent account progress, opportunities, and adoption
  • Manage client beta program with account team and program sponsors to advance
  • Advance adoption through strategic deployment planning
  • Travel, when necessary, to oversee account relationships in the Americas
  • Negotiate terms with clients, identify and build relationships with partners, sponsor users, decision makers and budget approvers
  • Manage client relationships for designated accounts
  • Work closely with the research, product, and account management teams to proactively push product to individuals within our client base who have not previously been consumers of our services
  • Partner with our global offices to maximize Symphony’s growth and reach internal revenue targets
  • Mitigate account attrition by proactively identifying at-risk accounts and develop a turnaround strategy



  • 10+ years professional Account Management experience supporting either a FinTech, FinServ, or Enterprise SaaS product, inclusive of 5+ years of management experience
  • Bachelor’s Degree
  • Authorized to work in the U.S.
  • Technically competent in SaaSbusiness models
  • Confident in ability manage, set and achieve revenue goals
  • Able to provide tangible examples of revenue derived from up-selling current client base
  • Demonstrated success of working with Enterprise Customers and growing business
  • Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
  • Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
  • Solid commercial/financial awareness with capable knowledge of complex negotiation processes and understanding of Financial Services workflows
  • Client management skills incorporating a customer-centric attitude, excellent written and verbal communication skills
  • Team management skills - Ability to connect with team members of all levels
  • Experience managing multiple accounts within Symphony’s business model
  • Strong motivation and flexibility needed to function in a fast-paced environment
  • Experience in defining and implementing KPIs on a scalable process across your team
  • Strong command of pipeline and management reporting to effectively drive revenue realization
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