Head of Account Management

Symphony   •  

New York, NY

11 - 15 years

Posted 241 days ago

This job is no longer available.


Symphony is looking to hire an extremely driven individual with strong knowledge of client relationship management to join our rapidly growing sales team. The Head of Account Management - Americas will play a key role in leading the Account Management team as they scale and grow their existing accounts. As this position reports directly to the Head of Sales and Account Management - Americas, you will take responsibility for overseeing the account management function for clients across all product lines for the Americas working alongside the Head of Sales - Americas and your counterparts globally.



  • Oversee the client relationship function for our most important accounts and organize the processes around account management for Sales in Americas
  • Ability to effectively scale strategy and plan across accounts to align with Symphony’s campaigns/objectives
  • Diligently execute, monitor and refine curated reporting to represent account progress, opportunities, and adoption
  • Manage client beta program with account team and program sponsors to advance
  • Advance adoption through strategic deployment planning
  • Travel, when necessary, to oversee account relationships in the Americas
  • Negotiate terms with clients, identify and build relationships with partners, sponsor users, decision makers and budget approvers
  • Manage client relationships for designated accounts
  • Work closely with the research, product, and account management teams to proactively push product to individuals within our client base who have not previously been consumers of our services
  • Partner with our global offices to maximize Symphony’s growth and reach internal revenue targets
  • Mitigate account attrition by proactively identifying at-risk accounts and develop a turnaround strategy



  • 10+ years professional Account Management experience supporting either a FinTech, FinServ, or Enterprise SaaS product, inclusive of 5+ years of management experience
  • Bachelor’s Degree
  • Authorized to work in the U.S.
  • Technically competent in SaaSbusiness models
  • Confident in ability manage, set and achieve revenue goals
  • Able to provide tangible examples of revenue derived from up-selling current client base
  • Demonstrated success of working with Enterprise Customers and growing business
  • Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
  • Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
  • Solid commercial/financial awareness with capable knowledge of complex negotiation processes and understanding of Financial Services workflows
  • Client management skills incorporating a customer-centric attitude, excellent written and verbal communication skills
  • Team management skills - Ability to connect with team members of all levels
  • Experience managing multiple accounts within Symphony’s business model
  • Strong motivation and flexibility needed to function in a fast-paced environment
  • Experience in defining and implementing KPIs on a scalable process across your team
  • Strong command of pipeline and management reporting to effectively drive revenue realization