Guest Service Representative


Louisville, KY

Industry: Restaurants & Food Services


Not Specified years

Posted 305 days ago

  by    Sean Mitchell

This job is no longer available.

Here's To Your Journey with Courtyard

With more than 330 managedlocations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World? at Courtyard by Marriott.

The Courtyard Louisville East, located at 9608 Blairwood Road, Louisville, KY, 40222 is currently hiring a Guest Service Representative.

Responsibilities include:

Welcome to our family


As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.


The impact you'll make


No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.


What you?ll do

 Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

 Secure payment, verifying and adjusting billing as needed

 Provide guests with room and hotel information, directions, amenities and local interests

 Run daily reports, reviewing to see what needs to be communicated to the next shift?s staff

 Complete cashier and closing reports, counting the bank at the end of each shift securely

 Accept and record wake-up calls, delivering to the right department

 Communicate any emergency, lost item or theft to proper security staff and/or authorities

 Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We?ll support you in and out of the workplace by offering:

 Team-spirited coworkers

 Encouraging leadership

 Support to live a life of wellbeing and happiness

 Opportunities to serve and give back to the community

 Discounts on hotel rooms, gift shop items, food and beverage

 Recognition programs

What we?re looking for

 A warm, people-oriented demeanor

 A team-first attitude

 A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


You?re welcomed here


Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you?re important to us. You?ll make an impact in your role, and for that, you?ll be appreciated and valued.


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.