Guest Experience Manager - Housekeeping

Less than 5 years experience  •  Media

Salary depends on experience
Posted on 06/28/18
Anaheim, CA
Less than 5 years experience
Media
Salary depends on experience
Posted on 06/28/18

The Opportunity:

Our Housekeeping Guest Experience Manager team takes great pride in leading a team of talented housekeeping professionals that ensure our guests’ room and accommodations are what they’ve come to expect from Disney. In this role, you will lead a multifunctional housekeeping team to accomplish daily service of guestrooms and hallways to deliver an outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.

What to Expect:

  • Demonstrate commitment to excellence and working in the operation daily, which includes interacting with guests and cast members and resolving any guest issues
  • Maintain a positive attitude and strong cast focus to inspire, engage, coach and develop a highly diverse, multi-lingual team
  • Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
  • Exceed guest expectations that yield results and positive guest feedback
  • Coordinate, develop and inspect daily cleaning assignments; providing feedback to ensure cleanliness and service and product quality standards are met in a timely and efficient manner
  • Partner closely with the resort hotel Front Office and other teams to ensure delivery of clean and ready rooms
  • Participate in departmental meetings and communicate relevant information to cast members
  • Make day-to-day operational decisions that benefit guests, cast members and the demands of the business
  • Monitor daily staffing levels and anticipate shift coverage needs based on demand
  • Support local projects and monitor any potential impacts to the guest and cast experience

What We’re Looking for:

  • Minimum 3 years leadership/managerial experience
  • Previous experience working in a Housekeeping role
  • Passion for service and commitment to safety awareness
  • Demonstrated ability to lead a multicultural team and passion for developing others
  • Demonstrated strong verbal and written communication skills, including problem-solving and decision-making
  • Proven ability to lead effectively in a team environment, hold self and others accountable, as well as the ability to deal effectively with conflict with strong partnering and networking skills
  • Demonstrated operational guest service experience and guest service skills
  • Demonstrated strong organization, multi-tasking and time management skills with attention to detail
  • Proficient in basic computer functions necessary to operate in a Windows environment and adaptable to new technology
  • Ability to understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
  • Ability to be flexible with work schedule, including weekends, variable shifts and holidays

How to Stand Out:

  • Previous experience working in a Housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment
  • Proven ability to lead in a unionized environment
  • Bachelor’s degree in hospitality or a related field or equivalent experience
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