Reporting to the Regional Director of Property Management, the Group Manager will be expected to independently manage multiple mixed use portfolios of more than three (3) buildings and the management teams that service each portfolio. The Group Manager is responsible for working directly with the Senior Vice President Operations and clients to ensure a thorough understanding of the investment objective and the development of acceptable portfolio strategic plans and operating and capital budgets.
The Group Manager is responsible for the management, supervision and professional development of all managers with in assigned portfolios. Additionally, the Group Manager is responsible for representing Jones Lang LaSalle Americas, Inc. in the local and regional business and real estate community in order to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.
- Assist General Managers with lease administration and lease negotiations.
- Jointly communicate effectively with the Regional Director, Property Management on all significant operating, financial, leasing and administrative issues.
- Oversee the commissioning and startup of key assignments.
- Participate in the development and implementation of strategically oriented plans.
- Provide support and/or negotiate Management Agreements.
- Oversee all preventative maintenance programs
- Oversee tenant improvement construction projects and capital improvements.
- Ensure that insurance requirements are met for all properties.
- Initiate and participate in defining department wide policies and procedures.
- Independently manage a multiple mixed use office portfolio of three (3) or more buildings, in excess of 1,000,000 sq ft.
- Responsible for ensuring completeness and accuracy of IMPRESS database within their portfolio.
- Implement financial and operational controls.
- Prepare and review annual property business plans and monthly operating reports.
- Routinely inspect properties to assure the quality of operations.
- P&L responsibility for their portfolio including fee collection and salary allocations.
CLIENT | TENANT SERVICE
- Interface with owners and clients to meet or exceed their expectations regarding the operational, financial, and marketing efforts for their portfolio.
- Utilize cross-selling of all Jones Lang LaSalle services to clients and tenants.
- Interface with leasing brokers to ensure the lease process meets Clients objectives.
- Direct the negotiation of all service contracts
- Participate in and drive new business efforts both internally and externally
- Directly supervises employees managing assigned buildings.
- Make staffing and compensation recommendations.
- Train and develop direct reports.
- Support, assist and direct the growth and development of others.
- Coordinate with Regional Director and Human Resources to address any personnel performance issues.
- Assume a leadership role in the department and assume responsibility for the coordination and successful performance of the committees.
- Work with the Divisional Engineer coordinating technical support and developing training programs designed to offer advancement to promising engineering candidates.
- Coordinate activities of Property Managers and other members of the Jones Lang LaSalle team.
- Support and assist on department and company initiatives.
- Be an active proponent of property management within the company and Industry.
- Oversee a tenant retention program.
EDUCATION AND EXPERIENCE
- Associates or Bachelordegree
- Advanced degree, strongly preferred.
- Minimum of ten (10) years of commercial real estate or property management experience including budget preparation/financialreporting, familiarity with building systems, lease negotiation, documentation and administration.
- Must have at least four (4) yearexperience at managing people; specifically a staff of three (3) or more.
- Must have working knowledge in various budget applications.
CERTIFICATIONS AND LICENSES
- Industry accreditation and/or designation, a plus.
- LEED AP or Green Associate, preferred.
- Real Estate license within your jurisdiction is required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations.
- Ability to produce well-written reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.
- Excellent interpersonal and management skills for interaction with owners, tenants, internal and external clients.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proration’s, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances.
- Possesses proven financial and accounting acumen.
- Significant experience in budgeting, financial, and asset management.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists.
- Ability and respond to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Strategic thinker with strong implementation orientation.
- Highly motivated and proficient at managing multiple tasks.
- Experience prioritizing day-to-day operational issues coupled with a leadership role in departmental initiatives.
- Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for JLL or Client
PHYSICAL WORK REQUIREMENTS / CONDITIONS
In compliance with The American’s with Disabilities Act (ADA), the General Manager’sresponsibilities are such that in order to perform therequired work in a safe and satisfactory manner, the following minimum physical requirementsapply:
- Is regularly required to sit for long periods of time.
- The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
- Reading Video Display Terminals, order forms and other written documents.
- Lifting a minimum of thirty-five (35) pounds.
- Using and accessing stairwells during emergencies.
- Using keyboards for typing and computer input.
- Hearing, speaking and answering the office telephone system