Global User Adoption Analyst

Becton, Dickinson and Company   •  

Columbus, NE

Industry: Healthcare


5 - 7 years

Posted 41 days ago

Job Description Summary

The Global Services User Adoption Analyst will be a key contributor to the success of numerous strategic and high-profile Global Services projects by planning, creating, designing and distributing OCM and communications initiatives across platforms and channels. This person is a content machine!

As the GS organization continues to evolve, the Global Service User Adoption Analyst will take on increased responsibility to synthesize information from a variety of sources for global initiatives, justification of programs as well as program management and collaborating on organizational development programs across the GS organization.

Job Description

The Global Service User Adoption Analyst will support the planning, integration and execution of key priorities and projects across the User Adoption team. Candidate should have strong communication skills, both written and verbal, to manage communications internally with Global Services (GS), business and functional partners, along with external vendor partners.

The priorities for this position include, but are not limited to, the following:

  • Lead / Manage Strategic Project planning and initiatives related to evolution of GS.
  • Lead/Manage the Infrastructure change communication workstream for integrations.
  • Develop key messages and communications. Partner with the GS User Adoption team members to establish our functional change and user adoption network across GS and BDX.
  • Create long and short term communication and branding strategies that align with GS goals.
  • Ability to work collaboratively across GS, Corporate Communications, Business Units and Functions.


Degree of Accountability:

The individual will contribute to the achievement of User Adoption objectives by defining the approaches and supporting materials to expand integration across GS. The individual will participate on programs/projects that may contain sensitive information and is expected to respect and maintain confidentiality. High level of social interaction with GS associates and globally, to sense questions and pulse of the organization. Shares feedback, issues or risks directly with Senior GS Leaders.

Financial Impact:

This role will be accountable to execute GS planning and strategic projects, including the assessment, coordination, and monitoring of key programs. There is a direct impact on creating business value and indirect impact on the monitoring of spend and cost management for the Global Services function.

Quality Impact:

This role will support common work processes across the organization and across service providers.


50% - Support GS goals and objectives through the development and execution of effective communication plans and branding strategies.

20% - Lead and manage strategic projects related to user adoption, organizational change and new global initiatives.

10% - Strengthen business / functional IT relationships through the support of User adoption forums and other related duties as assigned.

10% - Support Integration activities for GS.

5% - Works closely with BD identity to ensure brand guidelines are followed across GS for internal and external communications.

5% - Identify continuous improvement opportunities.

Required Skill & Knowledge:

Knowledge & Experience

  • Project Leadership Experience
  • Communication Planning and Program Management
  • 5+ years professional communication experience
  • SDLC Experience and Knowledge
  • Knowledge and skills in Microsoft Office Applications, in particular Microsoft Excel and PowerPoint
  • Ability to create new content in PowerPoint
  • Ability to self-teach and use new technologies, e.g. Prezi, to more effectively deliver complex key messages

Educational Experience

  • Bachelor's Degree


  • Energetic, inquisitive, positive approach to problem solving
  • Learning Agility
  • Action Orientated, Drive for Results
  • Ability to multi-task and balance multiple projects concurrently
  • Ability to adjust to a fast-paced environment and turn around deliverables in a short timeframe
  • Strong Communication Ability- Written and Verbal
  • Ability to lead others thru influencing
  • Ability to deal with ambiguity
  • Effective problem solving skills
  • Highly Accountable & Respects Confidentiality
  • Business Acumen – willing to learn & expand
  • Self-Motivated