Global Security Operations Center ( GSOC ) Associate Shift Manager

 •  Facebook Menlo Park, CA

Internet Services

Salary depends on experience
Posted on 11/19/17
Menlo Park, CA
Internet Services
Salary depends on experience
Posted on 11/19/17

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

Leads a team of (shift) GSOC Operators and Analysts supporting Facebook’s 24x7 watch operations and acts as the on-shift leader for crisis management event support. Under the direction of a GSOC Shift Manager, leads, guides and directs daily GSOC operations. Implements and supports Global Security Operations Protocols and Crisis Management initiatives, processes and best practices to support operational and strategic goals and drive performance metrics. Directs incident response until relieved by senior Global Security Leadership. Monitors and assesses events that have the potential to compromise the safety and security of Facebook’s personnel, offices, data centers, and corporate locations. Communicates threat reporting and incident messaging to Global Security leadership and company executives and employees. Provides support to business partners during business disruptions, and assists the GSO managers to handle the situation escalation and requisite communications to both field and HQ leadership. Facilitates GSO leadership support cross-organizational crisis management team(s) in situations when the GSOC activates its Incident Command capabilities.

Required Skills:

  1. Lead a shift of Operators and Analysts on a daily basis in support of all designated GSOC tasks (notionally 10:00PM – 6:00AM, four to five days per week, to include the possibility of working weekends)

  2. Manage individual and shift performance to consistently meet performance standards

  3. Manage the training, development, and retention of highly qualified team members

  4. Develop a deep understanding of operational risks and drive the response process in order to minimize the impact of these risks

  5. Influence and improve upon existing processes through innovation and operational change

  6. Implement Global Security operational plans and projects to meet GSOC goals and objectives

  7. Provide information and tactical recommendations to leadership during incidents

  8. Serve as final approver for mass notifications/communications

  9. Oversee training and exercises to ensure GSOC team proficiency

  10. Conduct after action reviews to identify lessons learned and best practices

  11. Regularly review standard operating procedures and protocols to ensure GSOC continues to effectively meet operational requirements

  12. Routinely engage with cross-functional teams to evaluate GSOCs ability to meet stakeholder needs

  13. Evaluate existing technical capabilities and systems and identify opportunities for improvement

Minimum Qualifications:

  1. Bachelor’s Degree

  2. Experience in leading a team

  3. Analytical, critical thinking, and problem solving skills

  4. Communication skills

  5. Self-motivator able to execute tasks

  6. Inter-personal and networking skills

  7. Ability to work in teams

  8. Decision making ability during emergency situations

  9. Able to communicate with and influence senior leadership

  10. Able to work with highly confidential information

  11. Proven ability to influence key business partners without authority

  12. Organization and planning skills

  13. Ability to multi-task and adapt to changing priorities and tasks

  14. Ability to work under stress and deadlines

  15. Ability to establish and maintain cross-functional working relationships

  16. Computer skills: Outlook, Word, Excel, PPT

  17. Technical competence, particularly in video management and alarm monitoring systems

  18. Ability to work weekends, based on needs of the operations center

Preferred Qualifications:

  1. A minimum of three years of relevant work experience in an operations center environment

Industry: Internet

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