Global Program Manager - Partner Success Group

11 - 15 years experience  •  Software

Salary depends on experience
Posted on 02/21/18
Toronto, ON
11 - 15 years experience
Software
Salary depends on experience
Posted on 02/21/18

Responsibilities

With a strong customer first culture, we are looking for a seasoned Program Manager that has technical depth, customer empathy and experience driving large scale programs. The ultimate goal of the role is to build a strong partner ecosystem to scale Qualtrics implementations and solutions.

 

The successful candidate will:

  • Overall Services relationship lead for some of Qualtrics’ most strategic partners
  • Coordinate partner engagement for targeted accounts and support delivery cycle
  • Drive partner business reviews and report and represent the progress on the business plan execution within Qualtrics
  • Develop and cultivate relationship with partner exec relationship sponsor
  • Plan and design the Qualtrics Partner Program including Academy and Framework program components
  • Build and manage program schedule, obtaining input from stakeholders to gain buy-in and acceptance of milestones and target completion dates for all deliverables
  • Provide ongoing governance of program by communicating to key stakeholders to ensure they are aware of status and changes
  • Ultimately build a strong partner ecosystem to scale Qualtrics implementations and solutions.

 

Requirements

  • The ideal candidate will have 10+ years experience in developing and driving complex customer and/or partner programs.
  • Track record of developing strong, collaborative partner relationships that result in strong joint businesses and material impact on the business
  • You have a solid knowledge of how to design and execute high-touch as well as broad programs leading to successful customer engagements and past experience in designing and developing related partner programs.
  • Ability to multitask and manage multiple moving parts, while actively prioritizing activities and deliverables.
  • Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally.
  • Comfortable navigating complex organizations with a strong understanding of professional services operating models
  • Manage deliverables, define success metrics, be a customer advocate on key partner-led engagements and implementations of Qualtrics solutions.
  • Excellent communication and planning skills with the ability to present to and influence senior leadership inside Qualtrics and with our customers and partners.

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