Global Product Support Engineer 4

Lam Research   •  

Tualatin, OR

Not Specified years

Posted 238 days ago

This job is no longer available.

Primary function is to work as Global Product Support team providing escalation management and support for the Lam PECVD install base in world wide customers.

  • Provides on-site advanced level technical support to analyze, troubleshoot and manage escalations and provide performance improvements solutions of Lam PECVD Deposition semiconductor processing equipment in a clean room environment at customer site
  • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions
  • Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer’s long term product strategy
  • Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application
  • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
  • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue
  • Drives required actions at the customer site to resolve escalations and prevent repeat problems
  • Communicates with Customers, Products, Field Sales, Business Development and other organizations to ensure closure of product issues.
  • Works closely with Account GM(s), CSOMs and other senior level leaders in Field, CSBG and GPG
  • Participates in the review of procedures, processes and tool design impacting development activity
  • Manages projects and provides reports to management to deliver the desired result. Leads customer escalation meetings
  • Mentors field engineers and designs or leads training sessions.
  • Requires at least 35% travel to various customer locations. This position may require periodic overseas travel and is based out of the Portland Oregon area.


 

 Internal Description Required.

Primary function is to work as Global Product Support team providing escalation management and support for the Lam PECVD install base in world wide customers.

< ul>

  • Provides on-site advanced level technical support to analyze, troubleshoot and manage escalations and provide performance improvements solutions of Lam PECVD Deposition semiconductor processing equipment in a clean room environment at customer site
  • Communicates as a subject matter expert on high level technical issues and escalations while providing guidance and recommending solutions
  • Provides strategic technical leadership and direction by leveraging technical knowledge of Lam's products and an understanding of the customer’s long term product strategy
  • Participates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application
  • Identifies and communicates opportunities for installed base performance improvements within a customer site/account through hands on and or installed based performance data collection/analysis
  • Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service and revenue
  • Drives required actions at the customer site to resolve escalations and prevent repeat problems
  • Communicates with Customers, Products, Field Sales, Business Development and other organizations to ensure closure of product issues.
  • Works closely with Account GM(s), CSOMs and other senior level leaders in Field, CSBG and GPG
  • Participates in the review of procedures, processes and tool design impacting development activity
  • Manages projects and provides reports to management to deliver the desired result. Leads customer escalation meetings
  • Mentors field engineers and designs or leads training sessions.
  • Requires at least 35% travel to various customer locations. This position may require periodic overseas travel and is based out of the Tualatin, OR area.
  • < /ul>  


Nearest Major Market: Portland Oregon
Job Segment: Engineer, Technical Support, Engineering, Technology