Manage day-to-day activities for the Payroll Services team within the Employee Service Center. Provide prioritization of work assignments and serve as an escalation point for issues. Collaborate with HR partners to assure accurate data, streamline processes, identify integration opportunities, and provide effective communications. Create and utilize metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate. Liaise with operating companies to discuss escalated issues, policies, and procedures; review service quality metrics and make improvements as necessary. Set goals and facilitate growth and development to meet individualized employee career goals, motivational needs, and organizational opportunities.
? Minimum of 8years of experience in payroll for a large multi-state company as a manager or supervisor.
? Experience with otherpayroll functions (tax, compliance, Treasury etc.) desirable, and experience in a shared service center environment preferred.
? A sense of urgency in solving customer requests to ensure timely resolution and an ability to work effectively under pressure.
? Able to process complex information and quickly identify innovative solutions that meet both internal and external business partner requirements.
? Experience of successfully managing multiple priorities & projects through successful delivery & implementation.
? Strong interpersonal skills and the ability to interact skillfully and confidently with internal stakeholders and colleagues to develop ideas, identify opportunities, and influence outcomes.
? Knowledge of standard business practices and professionalism in a customer service environment are essential.
? Demonstrated ability to lead, mentor, and delegate as appropriate by disseminating knowledge and techniques.
? Certified Payroll Professional (CPP) or other designation strongly desired but not required.
? Experience with an ERP system (Payroll modules of SAPpreferred).
? Exposure to contact center applications (case management, telephony, dashboards) preferred.