Global Knowledge Delivery Manager

Less than 5 years experience  • 

Salary depends on experience
Posted on 05/21/18
Alexandria, VA
Less than 5 years experience
Salary depends on experience
Posted on 05/21/18

In this position, you will also…

• Develop and execute product curriculum materials system for trainers globally.

• Create value for customers with effective and accurate training materials.

• Facilitate self-paced training for end users and library customers.

• Develop a sustainable system for training materials creation, update, storage and deployment. Trainers.

• Manage regional training team to deliver customer training.

• Review and improves existing training materials and process with priorities from stakeholders.

• Master multiple delivery channels including PowerPoint presentation, demo/training scripts, recorded audio/video, online course materials, etc.

• Coordinate with global delivery teams, Product owners and Business Unit stakeholders.

• Prepare team training and knowledge reports for management, sales and business leaders.

• Coordinate training competence and course content with other regional teams. 

 

Qualified Candidates must have…

• Bachelor’s degree and a minimum of 4 years of personnel management experience, or equivalent combination of education and experience.

• Professional experience managing trainers and curriculum development or learning management systems.

• Knowledge of Salesforce.com or similar tool.

• Proficient in MS Office Suite and technical troubleshooting tools.

• Ability to plan, prioritize, flex and adapt to change and effectively multi-task.

• High level of initiative; motivated to enthusiastically and professionally provide the highest quality of service.

• Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships.

• Strong analytical and problem-solving skills.

 

It would be awesome if you also had…

• Fluency in languages other than English.

 

Other important information about this position:

• This position will be based in the Seattle, WA – ProQuest office or other U.S. Field Office. 

• Occasional travel may be required, less than 10%.

• This position requires weekday (Monday – Friday) attendance. 

• Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.

  

More to love about becoming a PQ employee!

• We offer professional development opportunities with a significant focus on learning

• We hold fun on-site events

• Our employee population is smart and highly collaborative

• We have a relaxed dress code… yes, that means blue jeans (and not just on Fridays!)

• All of our employees have access to ProQuest research products including e-books, genealogy and academic journals

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