Global Infrastructure Analyst

Less than 5 years experience  • 

Salary depends on experience
Posted on 03/20/18
Westborough, MA
Less than 5 years experience
Salary depends on experience
Posted on 03/20/18

Job ID: SHA000682

About Us

Pall Corporation is a global leader in high-tech filtration, separation, and purification, serving the diverse needs of customers across the broad spectrum of life sciences and industry.


Pall Life Sciences provides cutting-edge products and services to meet the demanding needs of customers discovering, developing and producing biotech drugs, vaccines, cell therapies and classic pharmaceuticals. Pall offers advanced medical technologies, which are often a patient’s last line of defense from dangerous pathogens. Pall’s food and beverage products provide critical protection from contaminants during various manufacturing steps.


Pall Industrial serves a diverse range of customers in the microelectronics, aerospace, fuels, petrochemical, chemical, automotive, and power generation industries. Pall is a key supplier to the innovative and demanding semiconductor and consumer electronics industries, and provides filtration products used in critical applications on commercial and military aerospace vehicles. Pall products are key to the reliability of industrial equipment. Pall’s engineered solutions help municipal and industrial customers address mounting water quality, scarcity and demand issues, and help energy companies maximize production and develop commercially successful next generation fuels.


Headquartered in Port Washington, New York, Pall has offices and plants throughout the world.



Description

Provide support for desktop operations and local site server systems.  System administration, development, security and support of all relevant infrastructures.



Primary Responsibilities:

• Provide remote and hands on user support for desktops, laptops and local lab equipment.

• Provide administrative support for local server systems.

• Provide technical guidance to users and management for desktop support and local server systems.

• Participate in projects or teams and directed by the Manager/Supervisor.

• Assist Manager/Supervisor in development of desktop support and local server systems strategy.

• Perform maintenance and troubleshooting of all relevant hardware and software.

• Implementation and support of network operating systems and services.

• Configuration, installation & deployment of all PC’s and PC related peripherals.

• Configuration, installation, deployment & support of desktop management suite.

• Support local manufacturing systems.

• Develop and maintain appropriate desktop and server related procedures and ensure these procedures are enforced.

• Develop & maintain appropriate disaster recovery procedures.

• Develop a working knowledge of department specific applications.

• Keep abreast of technical aspects of PC-LAN computing environment.

• Provide project management for implementations and role-outs.

• Provide Manager/Supervisor with equipment projections and assist with purchasing.

• Perform daily backup procedures as defined by technical leads.

• Identify opportunities and recommend solutions for improving service, efficiency and effectiveness.

• Perform system analysis and utilizationreports as required.

• Log into and use telephone and computer based Service Desk system to record all support activities.



Other Duties:

• Contribute to meeting the departmental key performance indicators.

• Provide training to Americas community as required.

• Be prepared to travel and work unsociable hours.

• Provide out of hours support.

• Provide coverage for National Holidays.

• Hold a current driving license.




Knowledge & Key Skills:

• Excellent knowledge of PC hardware and associated peripherals.

• Excellent knowledge of network hardware and management tools.

• Excellent knowledge of network operating systems and applications.

• Excellent knowledge of Microsoft O/S, Server and Desktop

• Ability to use technical documentation and diagnostic tools to solve hardware and software problems.

• Ability to work as part of a team.

• Good written and verbal communication skills.

• Excellent judgement and strong analytical skills as well as follow-up and organisational skills.

• Demonstrated ability to manage multiple, parallel projects.

• Ability to perform risk assessments.





Qualifications

Essential Qualifications/Education:

• Degree

• Up-to-date professional certification in the relevant technical area.

• 3years’ experience of desktop support.

• 3years’ experience of network applications / operating systems / hardware.

• 3years’ experience implementing and maintaining Windows based application servers.

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