Global Head of Account Management

eFront   •  

NY

Industry: Enterprise Technology

  •  

5 - 7 years

Posted 35 days ago

The Position:

Reporting directly to our Senior Vice President and Head of Global Support and Account Management, the Head of Account Management will develop a long-term relationship with our prestigious Clients to ensure increase of revenue generated with those strategic Clients coupled with increase in client satisfaction.


Your day would include:


• Manage a team of global Account Managers (AM) with the goal of improving and maintaining the relationship with the client, penetrating the account and upselling/ cross-selling, including:

• Forecast and manage churn for the global AM accounts

• Design and/or enforce consistent processes for client engagement, account dashboards, churn forecasting and management

• Create/track/measure key KPIs for each account and AM

• Establish virtual leadership over the Strategic Relationship Management (SRM) team, including:

• Introduction of process for client engagement and account management

• Drive consistency of engagement within the SRM team, regardless of region

• Create/track/measure key KPIs for each account and SRM, in conjunction with the appropriate sales leader

• Standardize, where appropriate, goals and processes across the Account Management and Strategic Relationship Management function

• Directly manage a small number of key clients; gain a thorough knowledge of the client's business and demonstrate an on-going commitment and response to his or her clients' needs and satisfaction

• Establish trusted relationships across departments and levels with our customers

• Work effectively with people in other departments of our firm to manage the day-today operation of the clients' projects and business with our software. Identify systematic areas of improvement needed in terms of cross-functional collaboration and/or individual functional gaps hindering client success

• Develop and monitor project plans to ensure key milestones in the Account Management team are met. Communicate and provide solutions for potential problems or issues

• Encourage, support and develop team through periodic performance reviews and feedback discussion with their team members

If you see yourself doing these activities, then you probably have:

• Strong background in the Fintech industry

• International experience across all continents – EU, APAC, ME, North America

• Minimum 6 years of experience managing teams working across different continents

• Experience working in a matrix environment

• Ability to travel 40% both domestically and internationally



Why eFront is a place for you

Our multicultural environment is fueled by creative people who are driven to deliver. We are committed to provide you with an opportunity to build your career, develop and improve your skills as a part of the fastest growing FinTech industry in the world.

Sounds interesting? Start building your career with eFront now!

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At eFront we are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, nationality, age or disability status