$200K — $250K *
As a thought leader in a space we invented, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do – from how we develop our products to how we engage with our customers and how we get things done.
One of the biggest benefits of working with a groundbreaking company like FireMon, is the huge impact employees have on the overall product and business. Each person’s work directly affects the outcome of the finalized product and success of the business. Additionally, you can voice your ideas and collaborate across departments to learn new aspects of the company. Since we are securely backed by some of the savviest investors in the industry, you get the security of an established organization but at the same time get to experience the agility and autonomy of a smaller company.
FireMon’s Global Customer Support team is looking for an experienced leader to shape the evolving customer experience and support strategies. You will drive continuous improvement on a global scale. FireMon is looking for someone that brings the right blend of customer focus and execution skills to enhance our overall program. If you are an energetic and innovative Support Leader who has the experience and the commitment to developing a Global Customer Support team to provide outstanding customer experience, then this could be a great match!
The Director of Customer Support drives and manages the company’s world-wide customer support activities, by ensuring all service levels are met or exceeded, and initiates new or enhanced processes to improve productivity and the overall customer experience. Core duties include leading the escalation process and all aspects of a support team who are motivated to respond quickly to external customer needs. We are looking for an ambitious, self-starter who is accountable for determining and implementing the strategy, as well as reshaping the global support team, positioning us for future growth and success. Upholding a customer-centric focus and mindset. Provide insight and vision into where the department is heading, and work directly with other departments throughout the company, particularly Engineering, Product and Sales. Driving excellence in customer support should be measurable and this role will own the overall KPIs for the department.
Valid through: 1/29/2021