The Global Desktop Architect is responsible for designing, migrating and implementing computer applications, systems and network configurations to desktop client machines. The Global Desktop Architect is responsible for the standard build roadmap, designing enterprise-wide access profiles through technologies such as Citrix or Microsoft's Remote Desktop; ensuring the security of computer networks; designing mobile access for multiple platforms, analyzing information technology needs and monitoring system performance. The Global Desktop Architect is responsible for the deployment of desktop systems throughout Spectrum Brands global locations. This includes images and image maintenance, application deployment, security and patch updates, desktop/laptop/mobile standards. The successful candidate will understand Global Deployment Issues, Global Images, standardization of images and sourcing of necessary hardware/software.
Primary Duties & Responsibilities
Establish and maintain a globally deployed, supported and flexible Desktop infrastructure that includes
optimized images with necessary language support
advanced patch management and anti-malware
secure and encrypted data policies
centrally managed licensing compliance
Research and review emerging technologies as it pertains to desktops, mobility and users for possible use at Spectrum Brands
Provide mentorship to Desktop Engineers and SCCM Administrators
Provide direction to desktop support teams by assigning tasks, measuring and addressing performance and managing resource utilization.
Orchestrate and work with key vendors.
Conduct performance assessments in accordance with Spectrum Brands process.
Actively seek improvements to the team’s process.
Actively participate in operational ITIL processes – i.e. Incident, Change Management (CAB), Release Management, Problem Management, and Availability Management+.
Manage relationships with high level business stakeholders.
Partner with business and technical IT teams to drive consensus on the best solution to business problems, ensuring performance meets or exceeds service level objectives.
Ensure clear communication between business stakeholders and IT technical teams.
Builds strong collaborative relationships to shape and drive business strategies.
Understand business processes and coordinate communication across all levels of the organization.
Ensure close collaboration with employees across Information Technology.
Coordinate with Service Desk and 3 tier support teams around the globe for issue resolution
Create and maintain detailed documentation of Desktop infrastructure, processes and procedures
Education and Experience Profile
Bachelor’s degree in Computer Science or equivalent education required.
Must have a minimum of:
8+ years of total experience in Information Technology
At least 5+ of those years of experience should be with PC’s, networks, telecommunications, desktop applications and system hardware in a Global environment
Strong understanding of infrastructure, architecture and design of complex globally dispersed distributed systems.
Strong interpersonal skills – ability to manage associates in a diverse and stressful environment
Excellent customer service skills - ability to resolve escalated customer issues in a timely manner.
Strong communication skills (oral and written) – ability to communicate with all levels of management
Basic statistical skills and numerical accuracy
Advanced, multi-disciplined facilitation skills
Proven time-management skills – ability to multi-task and prioritize work in a highly reactive environment
ITIL Service Management Essentials or Foundation certified a plus
Global manufacturing/distribution environment a plus.
Strong understanding of Windows Operating system in a corporate environment
Strong understanding of Microsoft Office, Visio, and Project
Solid understanding of networks and how the desktop environment interacts with them
Solid understanding of Client-Server architectures
Must be able to work in a fast paced environment with aggressive project delivery expectations.
Past experience using ServiceNow a plus.