Global Consumer Bank Head of Operational Risk & Controls

Citigroup Inc   •  

New York, NY

Industry: Finance & Insurance


15+ years

Posted 40 days ago

This job is no longer available.


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Global Consumer Bank Head of Operational Risk & Control

Key Accountabilities

Take an end-to-end view of GCB's risks and continue the design and implementation of effective in-business controls to ensure consistency in framework and execution quality.

Coordinate, structure and jointly operationalize with Business Management the achievement of world class controls built into the first line of defense.

Drive clarity and focus for GCB's Business Heads and Operations & Technology regarding the proper design of controls based on thorough assessment of risks, including input from Independent Control Functions, operational losses, internal and external fraud, Cyber and Information Security, etc.

Work closely with GCB Senior Leadership, Control Functions and Regulatory authorities to understand and execute against the quantitative and qualitative requirements for executing a world-class risk governance and control framework consistent with overall Citi policy and strategy.

Leverage and enhance governance structures and protocols to drive issue identification and resolution, significantly reducing all legacy issues and implementing the appropriate detective and preventive controls to mitigate future remedial issues

Drive program effectiveness by Region and Products for implementing corrective action plans, MCA programs, key performance metrics and key risk indicators; sponsor high percentages of IBAMS, reduce gaps in IA findings and MCA self-assessments, reduce operational losses, implement best-in-class AML/Sanctions screening and other key control programs.

Drive consistent, cross-franchise interaction and decision-making among GBUs, Functions and Regions.

Act as focal point for GCB CEO in knowing, understanding and synthesizing the state of control environment; prioritize through direct management of the Global Business Risk and Controls Committee (GBRCC).

Additional Functional Responsibilities

Serve as a senior advisor to the GCB CEO on all aspects of operational risk, reputational risk and responsible business practices, balancing risk management and client experience appropriately.

Foster effective partnerships with internal Control Functions and external constituencies, including regulators, community and advocacy groups, and industry/trade associations.

Create and manage the GBRCC.

Lead GCB efforts in resolution planning processes.

Drive awareness around activities with the CBNA legal vehicle and GCB-operated CBNA subsidiaries; maintain processes for appropriate management and escalation of issues including to the CBNA CEO.

Manage and ensure the overall Data Governance process including IMR remediation, EUC management and data tracing

Manage the AML, KYC, and Sanctions program for the Consumer Bank Globally and the Consumer Bank Support Utilities for the Retail Bank globally

Represent the Consumer business on all major management committees

Oversee the Treating Customers Fairly and Business Practices program for the Consumer Bank

Lead the transformation of the control environment in terms of optimizing the organizational construct; creating a more effective and efficient control framework and digitizing our controls monitoring and reporting

Lead accelerated completion of key outstanding controls issues by placing increased focus and resources assigned to remediating the issues and ensuring sustainability. This includes, but is not limited to, Compliance Risk Management, Risk and Controls Environment, Derivatives Structured Financing Transactions, London Interbank Bank Offer Rate, California Consumer Protection Act, etc.)

Drive effort to enhance design and/or reengineer of current processes aiming for simplification and automation across core processes

Through control issue remediation and process design, continuously develop associated preventative controls for implementation in all applicable areas to drive down the number of new issues


Bachelor's degree required. Master's or JD preferred

20+ years of business experience in related field

Deep understanding of risks, controls, regulatory requirements as well as the business model and industry dynamics of a global business

Background in general banking, consumer lending or credit cards.

Knowledge of best practices in Audit, Operational Risk, Compliance, Credit and Financial Operations areas

Proven track record of operating in a complex and varied business environment.

Ability to manage in matrix environment and to motivate and engage with senior control professionals

Excellent verbal and written communication skills - Able to present information to Executive level audiencesand regulators in simple, logical business terms

Ability to lead a large (5,000 +) global cross-functional team across the Consumer Business including technical, projectmanagement, risk management and operational management teams encompassing a diverse group of control professionals