Genesys Engineer


Phoenix, AZ

Industry: Technology


Not Specified years

Posted 175 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Genesys Engineer for our client in Phoenix, AZ

Job Title: Genesys Engineer  

Job Location: Phoenix, AZ 

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Strong Knowledge of Genesys iWD implementation and development
  • Working knowledge on contact strategy creation
  • Experience with Genesys rules engine and development of rule templates
  • Strong knowledge on Datamart reporting
  • Working experience in Linux Environment
  • Genesys eServices experience
  • Genesys Routing using IRD and Composer
  • Building Global Routing with Genesys ORS/GRE
  • Exposure to Genesys PSDKs
  • Understanding of Genesys high availability architecture, end to end flow of interactions etc.
  • Ability to analyze logs and troubleshoot issues
  • Ability to understand business requirements and propose efficient technical solutions
  • Understand data and integrations with Genesys (ICON, Interactive Insights, InfoMart)
  • Understanding knowledge of Shell scripting Other Programming Languages
  • Understanding knowledge of Web Services consumption in Genesys