Genesys Engineer

Confidential Company  •  Phoenix, AZ
Salary depends on experience
Posted on 05/23/18 by Cynet Sytems
Confidential Company
Phoenix, AZ
Technology
Salary depends on experience
Posted on 05/23/18 Cynet Sytems

We are looking for Genesys Engineer for our client in Phoenix, AZ

Job Title: Genesys Engineer  

Job Location: Phoenix, AZ 

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Strong Knowledge of Genesys iWD implementation and development
  • Working knowledge on contact strategy creation
  • Experience with Genesys rules engine and development of rule templates
  • Strong knowledge on Datamart reporting
  • Working experience in Linux Environment
  • Genesys eServices experience
  • Genesys Routing using IRD and Composer
  • Building Global Routing with Genesys ORS/GRE
  • Exposure to Genesys PSDKs
  • Understanding of Genesys high availability architecture, end to end flow of interactions etc.
  • Ability to analyze logs and troubleshoot issues
  • Ability to understand business requirements and propose efficient technical solutions
  • Understand data and integrations with Genesys (ICON, Interactive Insights, InfoMart)
  • Understanding knowledge of Shell scripting Other Programming Languages
  • Understanding knowledge of Web Services consumption in Genesys

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