Genesys Developer

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Allentown, PA

Industry: Business Services

  •  

Not Specified years

Posted 395 days ago

Description

Kforce has a client that is seeking a Genesys Developer in Allentown, PA. Summary: The Genesys Developer is responsible for analyzing, planning, designing, and developing quality based Contact Center applications based on the technology platform. This position will add business value by delivering contact center solutions, through a team of technology professionals, which efficiently uses the client's current environment and takes advantage of new technologies to build highly utilized and effective applications. The candidate will use working knowledge of contact center technologies with an emphasis on Genesys solutions; this includes the analysis, design, development, testing, installation, and maintenance of systems and acting as interface with contact center business partners for day to day support as well as execution of projects to improve and evolve the contact center operations; projects utilize a variety of hardware and software technologies and may include new code construction, modifications to existing modules, and/or package implementation. Responsibilities:

  • Support Genesys infrastructure ensuring platform is fully operational and meets documented Service Level objectives
  • Support/implement periodic upgrades of the Genesys Infrastructure as required; includes both patch updates and full version upgrades
  • Configures, tests, and debugs the routing configuration, or enhancements to existing software within the Genesys Framework
  • Management of cross-functional teams as well as departments is required
  • Genesys reporting including CCPulse, CCAnalyzer, and CME

Requirements

  • Bachelor's degree in Computing or Information Systems or equivalent industry experiencepreferred
  • Hands on experience with Genesys Framework/URS/Gplus Adapters
  • Hands on experience with Genesys CTI Routing, and Nice Call Recording
  • Call center experience in supporting telephony applications and reporting
  • Demonstrated ability to upgrade Genesys Components, TServer, and ConfigServer, in a Test and Production environment
  • Extensive experience in contact center operations, contact center technologies, and contact center strategies
  • Possess experience in software development, deployment, and maintenance
  • Experience with Genesys Framework and IVR components
  • Proven experience with standard technologies: Genesys Framework, Impact 360, NICE, familiarity with AIX/Intel OS, WebSphere, IVR design, and speech recognition technologies
  • In-depth knowledge of contact center technical areas
  • Familiar with all IT functions and services
  • Understands enterprise architectural issues and factors them into decisions and recommendations
  • Quality communication and technical skills and ability to work in a team environment to ensure quality support to business units

JobID: 1661138-AQG