General Manager

Wyndham Worldwide   •  

Charleston, SC

Industry: Business Services

  •  

Less than 5 years

Posted 388 days ago

This job is no longer available.

Currently, Wyndham Hotel Group is searching for a high energy, innovative, and inspiring General Manager to lead the team of the Mills House, Wyndham Grand Hotel. The ideal leader will drive a winning atmosphere for the hotel to achieve profitability, surpass guest satisfaction and nurture our talented associates.

CORE EXPECTATIONS
Value Your Team:

  • Ensure utilization of Wyndham tools and resources to ensure the property has a competitive edge to attract and develop talent.
  • Assist in driving a positive team-oriented environment which focuses on the guest, through associate development and motivation.
  • Develop a system of collaboration and ensure to foster open communication by adhering to our “open door policy”.

Develop a Strategic Business Plan

  • Support the Director of Sales to prospect new and nurture existing clients to grow and improve the financials of the hotel.
  • Utilize data, to review past, present and future trends to elevate the innovation and competitive strategy of the hotel.
  • Develop business plan designed to maximize guest satisfaction, profitability, and market share.

Be the Brand

  • Ensure that the Wyndham COM! culture is threaded throughout the guest and associateexperience.
  • Implement change and innovation to elevate associate engagement and the guest experience.
  • Support various social media initiatives to market and highlight the individuality of the hotel and its position in the community.
  • Act as an Ambassador to promote opportunities that increase awareness of our philanthropic goals throughout the community. 

Ensure Quality and Efficiency

  • Establish systems to inspect programs and practices of your team to produce established goals and initiatives.
  • Walk the floor daily to be visible and ensure that guest expectations are met and exceeded.
  • Leverage key performance indicators to review and enhance overall hotel effectiveness.



QualificationsEducation andExperience

  • At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

Preferences:

  • Hotel or General Manager experience in a comparable hotel environment 
  • Ability to work, weekends, holidays and extended hours.

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