Proven experience in retail management or a similar role
Strong understanding of customer service principles
Ability to analyze sales performance and control expenses
Excellent leadership skills with staff training experience
Knowledge of safety policies and health regulations
Proficient in administrative tasks and report preparation
Responsibilities
Drive customer service excellence across the store
Maximize sales and gross profit by reviewing performance
Recruit, train, and supervise store staff
Provide performance feedback and coaching to employees
Coordinate daily staffing and schedule management
Ensure compliance with safety and health regulations
Perform administrative tasks to support store operations
Monitor stock and inventory for quality assurance
Benefits
Opportunities for career advancement
Supportive team environment
Training and professional development
Flexible scheduling options
Health and wellness programs
Employee discounts on merchandise
Full Job Description
Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
Hire, train, develop, and supervise staff
Provide staff with feedback, coaching, and performance evaluations
Coordinate daily staffing and staffing schedules
Ensure the store complies with outlined safety policies and procedures as well as state and local health regulations
Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws
Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash
Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
